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faq
Order
Shopping online with us is easy and completely secure. You can place an order online in just a few simple steps:
- Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
- You will receive an email confirming your order that includes your Order Number.
If you experience any technical difficulties with our website, please call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm, or email us
If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for our security check. Alternatively, you can try a different payment mode. Please call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm to receive assistance while placing an order.
Unfortunately, we currently do not support this facility. However, you can call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm to receive assistance while placing an order.
You will receive a confirmation email with your Order Number.
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
Give us a call toll-free at 800-726786, and we will take care of the rest.
You can cancel your order as long as the item is not yet dispatched.
You can cancel your order as long as the item is not yet dispatched. Login using your Samsung Account to check your order status and give us a call toll-free at 800-726786 to request for a cancellation.
Unfortunately, we currently do not have this facility.
Unfortunately, freebies cannot be converted into cash discounts.
Unfortunately, we currently do not have this facility.
Yes, you can shop as a guest but we advise creating an account.
Unfortunately, we currently do not have this facility. However, by using our Get Stock Alerts feature, we will send you an email as soon as we have stocks available again. You can then proceed to place your order.
An item is available for purchase when the Add to Cart button is visible.
Unfortunately, you will need to place a second order since we currently do not have this facility.
Samsung takes your security seriously. We implement many layers of safety to protect your privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (Secure Socket Layer) protocol encryption technology to protect against information loss, and assure a secure and trusted experience. In addition, we utilise other physical and contractual practices, and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.
Payment
Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Further, you can call Customer Care or the Samsung Service Centre hotline toll-free at 800-7267864, seven days a week, 8 am to 10 pm.
We accept Cash on Delivery, Card on Delivery, Credit Card and Debit Card payments. However, during certain promotional periods some of these payment methods may be restricted.
Your credit card is charged only when the order is confirmed.
You need to call your card issuing bank to check your eligibility and EMI options.
Samsung takes your security seriously. We implement many layers of safety to protect your privacy. Our site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All transmissions that include personally identifiable information are protected using the industry standard SSL (Secure Socket Layer) protocol encryption technology to protect against information loss, and assure a secure and trusted experience. In addition, we utilise other physical and contractual practices, and policies to safeguard your information. However, it is important to know that no online data transmission can be guaranteed to be 100% secure.
You will receive a payment confirmation email.
No, paying online is completely free of charge.
Please call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm, and we will take care of the rest.
It usually takes approximately up to 15 days for your refund to be issued depending on your bank.
If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for our security check. Alternatively, you can try a different payment mode. Please call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm to receive assistance while placing an order.
All prices displayed are inclusive of VAT. You can see the complete breakdown at the time of Checkout.
Shipping
Your order ships within one business day of acceptance and confirmation, and transit time is 24-48 hours.
Keep your order details and billing information from your email handy, and call us toll-free at 800-7267864, so we can initiate a thorough search for your shipment with the carrier.
If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated. The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.
It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please check your Order History.
Please call us toll-free at 800-7267864, seven days a week, 8 am to 10 pm to report an incomplete shipment, and we will check the status of your missing items.
We apologise for any inconvenience this may have caused. We do everything we can to ensure that your online shopping experience with us is hassle-free, and we will try our best to fix the situation as soon as possible.
Unfortunately, we currently only deliver to addresses in the United Arab Emirates.
We try to fulfill all orders within 24 hours. However, due to circumstances beyond our control, we are unable to guarantee same-day deliveries. We are working on providing this facility in the near future.
Delivery is free of charge.
Yes. However, during some promotional periods this feature may not be available
.Cancellation & Return
Unopened products in their original, unused condition can be returned within a period of up to 14 days from the date of purchase.
Unfortunately, only sealed products in their original, unused condition can be returned within a period of up to 14 days from the date of purchase.
We will accept, for return or exchange, defective or unopened merchandise purchased at shop.Samsung.com/ae, subject to the exceptions and timeframe for returns listed below. All merchandise returned must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange.
Exceptions to the Return Policy:- If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together.
Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, in its sole discretion, to be defective.
Give us a call toll-free at 800-7267864, seven days a week, 8 am to 10 pm, or email us. We will then email you an e-receipt which you can use to return the device.
Unopened products in their original, unused condition can be returned within a period of up to 14 days from the date of purchase.
It's very easy to return or exchange a product when you shop online with us. You can schedule a pick-up or go to any one of the below locations and drop off your product:
- Samsung Brandshop Marina Mall, Abu Dhabi.
- Samsung Brandshop Dubai Mall, Dubai.
- Samsung Brandshop City Centre Deira, Dubai.
- Eros Service Center (Hitachi Building, Al Quoz 3, Near Al Quoz Mall, Behind Dubai Driving School, Dubai).
Unfortunately, you can only return products to any of the Samsung Stores listed below.
- Samsung Brandshop Marina Mall, Abu Dhabi
- Samsung Brandshop Dubai Mall, Dubai
- Samsung Brandshop City Centre Deira, Dubai
- Eros Service Center (Hitachi Building, Al Quoz 3, Near Al Quoz Mall, Behind Dubai Driving School, Dubai)
Warranty
All Mobile Phones, Tablets and Wearables are covered under a warranty period of 12 months from the date of purchase.
The back cover and straps are not covered by warranty.
Unfortunately, our warranty is valid only in the United Arab Emirates.