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Galaxy Note10+ 5G Offer |BUY NOW

faq

Shopping online with us is easy and completely secure. You can place an order online in just a few simple steps:

  • Select an item you would like to purchase and then click the Buy Now button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout.
  • Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
  • You will receive an email confirming your order that includes your Order Number.

If you experience any technical difficulties with our website, please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, or email us at e-store.ae@samsung.com

If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for a security check. Alternatively, you can try a different payment mode. Please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, to receive assistance while placing an order.

Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Furthermore, you can call Customer Care or the Samsung Service Centre hotline toll-free at 800-7267864, 24 hours a day, 7 days a week.

We accept Cash on Delivery, Samsung Pay, Credit Card and Debit Card payments. However, during certain promotional periods some of these payment methods may be restricted.

Your credit card is charged only when the order is confirmed.

Standard delivery for products is 1-2 business days, however, if available, we provide express delivery for an extra charge. You can schedule the delivery of larger items, like TV’s, on the checkout page.

Yes, for large products, we offer delivery and installation at an additional cost, however if you wish, you can opt for delivery-only as well

Call us toll-free at 800-7267864 and provide your order details and billing information mentioned in your order confirmation email, so we can initiate a thorough search for your shipment with the carrier.

Unopened products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.

Unfortunately, only sealed products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.

We will accept, for return or exchange, defective or unopened merchandise purchased at shop.samsung.com/ae, subject to the exceptions and timeframe for returns listed below. All merchandise returned must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange.

Exceptions to the Return Policy:

  • If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together.
  • Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, at its sole discretion, to be defective.

All Samsung products are covered under a warranty period of 12 months from the date of purchase, unless specified otherwise

The back cover and straps are not covered by warranty.

International warranty is only available for TV’s. This is valid in the United Arab Emirates, Oman, Kuwait, Qatar, Bahrain, and Yemen. (TV)

Accidental damage is any physical damage that happens suddenly and stops your phone from working properly. If your accidental damage claim is accepted, we will, at our sole discretion, either authorize a repair or arrange a replacement.

Once your product is delivered, Samsung Care+ will be automatically linked to your device IMEI and activated

If your phone is accidentally damaged while travelling internationally, you’ll be covered. Just give us a call when you’re back in the UAE to make a claim. Kindly note that you can only request a claim in the UAE and must report any accidental damage occurring abroad within 60 days.

Trade-up

We will take up to 2 days, after you receive your new phone, to pick up your old phone.

Our Trade-Up partner will arrange a courier pickup based on the appointment mentioned during the evaluation. You can reschedule the pickup 1 day before the appointment.

Yes, the device is considered faulty if there is a crack on the screen.