faq

Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Furthermore, you can call Customer Care or the Samsung Service Centre hotline toll-free at 800-7267864, 24 hours a day, 7 days a week.

We accept Cash on Delivery, Samsung Pay (Mastercard only), Credit Card and Debit Card payments. However, during certain promotional periods some of these payment methods may be restricted.

Your credit card is charged only when the order is confirmed.

Standard delivery for products is 2-4 business days or 4-8 business days for larger items. However, if available, we provide express delivery for an extra charge.
You can schedule the delivery of larger items, like TV’s, by referring to the details on the checkout page.

Yes, for large products, we offer delivery and installation at an additional cost, however if you wish, you can opt for delivery-only as well

If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated. The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.

Unopened sealed products in their original condition can be returned including change of mind returns.
We regret to inform you that returns due to change of mind for opened items will not be accepted.
We accept returns of products for purchases up to 15 days of delivery only if the products delivered are not what you ordered (the model or color is different from what is indicated on the order summary). If your product is not returned with all original items (such as manuals, remotes, cables, etc.) received with it, we may reject the return entirely.

- If you wish to return a product that came with a free promotional item, all items must be returned together to get a refund. Samsung will be entitled at its sole and absolute discretion to refuse or accept the return of a product that came with a free promotional item. Samsung will reduce the retail price of the promotional gift from the total order amount.


- If you wish to return a package product that has been purchased at a discounted price during the promotion period of Samsung.com, all the products in the package must be returned together at once to get a refund of the payment.

The following reasons for returning an item due to change of mind are not valid :

• If the product(including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.)
• For custom-ordered products(e.g., stamping your name on the product surface)
• If personal hygiene items(earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked
• In case the value of the product is damaged because the product packaging has been opened and used or installed (except in the case of opening the packaging to confirm the contents)
• If some of the product components(manual, remote control, cable, etc.) are lost or missing.

 

The refund can take up to 15 working days from request for order cancellation. However, the refund period may vary depending on the payment method and subject to processing duration of the payment agency/customer's bank. 

Please contact our Customer Service team at ☎ 800-7267864 and Technical Support team on 800-7267864, or email us at e-store.ae@samsung.com

All Samsung products are covered under a warranty period of 12 months from the date of purchase, unless specified otherwise

The back cover and straps are not covered by warranty.

Unfortunately, we currently do not support this facility.

You will receive an email when your items are ready for pick up from the store.

Bring your 'Order confirmation' email with the order identification code on your phone. We request you to bring a valid identity card to the store so as to validate your first name and last name on the order.

Orders made online and scheduled for in-store pick up will be held at the store for 2 days. If you have not picked up your orders by the end of the 2 days, you will be automatically refunded.