faq

Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Furthermore, you can call Customer Care or the Samsung Service Centre hotline toll-free at 800-7267864, 24 hours a day, 7 days a week.

We accept Cash on Delivery, Samsung Pay (Mastercard only), Credit Card and Debit Card payments. However, during certain promotional periods some of these payment methods may be restricted.

Your credit card is charged only when the order is confirmed.

Standard delivery for products is 2-4 business days or 4-8 business days for larger items. However, if available, we provide express delivery for an extra charge.
You can schedule the delivery of larger items, like TV’s, by referring to the details on the checkout page.

Yes, for large products, we offer delivery and installation at an additional cost, however if you wish, you can opt for delivery-only as well

If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated. The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.

Unopened products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.

Unfortunately, only sealed products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.

We will accept, for return or exchange, defective or unopened merchandise purchased at shop.samsung.com/ae, subject to the exceptions and timeframe for returns listed below. All merchandise returned must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange.

Exceptions to the Return Policy:

• If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together.
• Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, at its sole discretion, to be defective.

All Samsung products are covered under a warranty period of 12 months from the date of purchase, unless specified otherwise

The back cover and straps are not covered by warranty.

Unfortunately, we currently do not support this facility.

You will receive an email when your items are ready for pick up from the store.

Bring your 'Order confirmation' email with the order identification code on your phone. We request you to bring a valid identity card to the store so as to validate your first name and last name on the order.

Orders made online and scheduled for in-store pick up will be held at the store for 2 days. If you have not picked up your orders by the end of the 2 days, you will be automatically refunded.