faq

Yes, we do. You can check your eligibility and EMI options by following this link: https://shop.samsung.com/ae/eip
Alternatively, you can call us toll-free at 800-7267864, 24 hours a day, 7 days a week, for more information

You will receive a payment confirmation email.

No, paying online is completely free of charge.

p> Please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, and we will take care of the rest.

It usually takes approximately up to 15 days for your refund to be issued depending on your bank.

Please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, and we will take care of the rest.

All prices displayed are inclusive of VAT. You can see the complete breakdown at the time of Checkout.

You can add Samsung Care+ to your order at the time of checkout. When Samsung Care+ is added to your cart, payment options will be limited to Credit/Debit Card or Samsung Pay

If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated. The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please check your Order History.

Please call us toll-free at 800-7267864, 24 hours a day, 7 days a week to report an incomplete shipment, and we will check the status of your missing items.

Unfortunately, we currently only deliver to addresses in the United Arab Emirates.

Same-day delivery is available for an additional cost on select Products provided they meet the following criteria:

• Order confirmation is received before 8 AM
• Delivery address is in Dubai

Standard delivery is free of charge.

Yes, however, during some promotional periods this feature may not be available.

We offer deliveries to all UAE addresses excluding the following areas: Al Sila, Al Ghuwaifat, Al Batha, Das Island and Delma Island

Give us a call toll-free at 800-7267864, 24 hours a day, 7 days a week, or email us. We will then email you an e-receipt which you can use to return the device.

We do not provide refunds in the form of Cash. Refunds on all Credit Card/Samsung Pay purchases will be reversed to the credit/debit card directly. Refunds on Cash purchases will be deposited in the customers’ bank via bank transfer.

Our team will be in touch with you during the cancellation/return process. Alternatively, if you have any queries, you can give us a call toll-free at 800-7267864, 24 hours a day, 7 days a week, or email us at e-store.ae@samsung.com

It's very easy to return or exchange a product when you shop online with us. You can schedule a return by giving us a call on 800-7267864. We will take care of the rest

Yes, for select mobiles, Samsung Care+ is available at an additional cost. For select TV and TV related products, we offer an Extended Warranty at an extra cost.

Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are included in the policy.

The excess on your Samsung Care+ is AED 180 plus taxes for all successful claims which must be paid before your claim can be processed.

If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.

You can submit a claim request by visiting one of our Authorized Samsung Centers. If you're abroad, you can initiate a claim instantly by contacting us on 8007267864 and later submitting your phone to the Authorized Samsung Center when returning back to your country of residence.

Your Samsung Care+ plan allows you to claim two accidental damage repairs. Once all claims are consumed, the device shall continue to be covered with Extended Warranty until the Samsung Care+ plan expires in 24 months from plan purchase date.

You can purchase Samsung Care+ along with the purchase of a new Samsung Phone. You can also purchase Samsung Care+ within a 30 day window from the date you first purchased your device. Kindly note that Samsung Care+ plan only applies on a target list of devices.

The 'cooling off period' is within thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).

The 'cooling off period' is within the thirty (30) day period from the Samsung Care+ purchase date. If you change your mind during the cooling off period, you can cancel your policy and we’ll refund any premium paid provided that no claim has been submitted. If you've already consumed all or part of the Samsung Care+ benefits, then the premium paid will no longer be refundable. If your policy was cancelled by us due to misuse or fraud, then these rights do not apply (see our Terms and Conditions below for more details).

The voucher will be valid for 2 days once you receive it.

The Trade-Up offer is valid during specific promtional campaigns and on specific models.

Your old phone must meet the minimum requirements set in the ‘Is your phone eligible?’ section on this page: https://www.samsungtradein.ae

If you attempt to Trade-Up a phone which doesn’t meet the requirements we have specified, a new value will be given by our online Trade-Up partner.

New revised values are given based on the actual condition of the phone by the Samsung authorised Trade-Up partner. Our partner ensures you get the best value.

Back up your files, photos and other data, remove your SIM and memory card, if any. The Samsung authorised Trade-Up partner cannot recover any data from your phone after you hand it over. Please make sure to include the charger for your old phone and if possible, also include the box and any accessories.

If you exercise your right to cancel and return the new phone during the 14-day return policy, we will endeavour to return your Trade-Up phone, but this cannot be guaranteed.

If the model you want to trade-up is not listed, this means that we currently do not purchase that model.

You can apply more than one voucher with specific promotions and offers

We require the handset only. However, you can also include your old chargers if you wish to dispose them.

The balance Trade-Up amount is sent to your specified account within 4-5 days via bank transfer once the final evaluation is done.

No, for security reasons, only a bank transfer will be done .

The voucher will be valid for 2 days once you receive it.