faq
Order
Shopping online with us is easy and completely secure. You can place an order online in just a few simple steps:
- Select an item you would like to purchase and then click the Buy Now button from either the quick view or product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
- You will receive an email confirming your order that includes your Order Number.
If you experience any technical difficulties with our website, please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, or email us at e-store.ae@samsung.com
If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for a security check. Alternatively, you can try a different payment mode. Please call us toll-free at 800-7267864, 24 hours a day, 7 days a week, to receive assistance while placing an order.
Payment
Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. Furthermore, you can call Customer Care or the Samsung Service Centre hotline toll-free at 800-7267864, 24 hours a day, 7 days a week.
We accept Cash on Delivery, Samsung Pay, Credit Card and Debit Card payments. However, during certain promotional periods some of these payment methods may be restricted.
Your credit card is charged only when the order is confirmed.
Shipping
Standard delivery for products is 2-4 business days or 4-8 business days for larger items. However, if available, we provide express delivery for an extra charge. You can schedule the delivery of larger items, like TV’s, by referring to the details on the checkout page.
Yes, for large products, we offer delivery and installation at an additional cost, however if you wish, you can opt for delivery-only as well
If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated. The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.
Cancellation & Return
Unopened products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.
Unfortunately, only sealed products in their original, unused condition can be returned within a period of up to 14 days from the date of delivery.
We will accept, for return or exchange, defective or unopened merchandise purchased at shop.samsung.com/ae, subject to the exceptions and timeframe for returns listed below. All merchandise returned must be in the original packaging with all original items (such as manuals, remotes, cables, etc.) accompanying the merchandise and a copy of the invoice/packing slip included to be eligible for return or exchange.
Exceptions to the Return Policy:
- If you wish to return a product that came with a free promotional item, such as a free memory card with a phone, all items must be returned together.
- Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, at its sole discretion, to be defective.
Warranty
All Samsung products are covered under a warranty period of 12 months from the date of purchase, unless specified otherwise
The back cover and straps are not covered by warranty.
International warranty is only available for TV’s. This is valid in the United Arab Emirates, Oman, Kuwait, Qatar, Bahrain, and Yemen. (TV)