faq

Yes, you can track the status of your shipment. Samsung will send a text message to the mobile number used to place your order once it has been dispatched. Simply click on the link within the text message to view the status of the shipment.

If you did not receive or cannot locate the text message, go to 'My Account' (Located on top right of your screen) and select 'Order'.

If you have a Samsung Account, sign in with your account details otherwise:

• Select Guest Sign In
• Enter your order number (you'll find this in your order confirmation email)
• Enter the email address used to place the order

The status of your order will be displayed. To track the status of your delivery, click on on 'Track your shipment' then:

• Copy the displayed reference number
• Click 'Move to startrack.com.au/'
• Select 'Enter Refence Number'
• Type or past in reference number
• Click 'Track'

Yes, Samsung will send a text message to the mobile number entered at time of purchase. You can check the status of your shipment by clicking on the link within the text message.

For more information about Store Pick Up Click here.

Samsung Electronics Australia Pty Ltd (ACN 002 915 648) has a change of mind policy for eligible consumers who purchase an eligible ‘Mobile Product’ from the Samsung Online Store.

Eligible ‘Mobile Products’ mean a Samsung smartphone, tablet, or wearable device, or accessory related to such a device, that a consumer purchases directly from the Samsung Online Store at https://shop.samsung.com/au.

Eligible consumers can request an exchange or refund of their Mobile Product if they change their mind after purchase, providing that they submit a request to Samsung within 14 days of delivery and their Mobile Product is unused and in a re-sellable condition (e.g. the packaging is unopened, the seal is intact and all in-box items are in the box).

Eligible consumers can request an exchange or refund by contacting Samsung’s Customer Care Team by visiting www.samsung.com/au/support and selecting one of the contact options.

Please note that exchanges are limited to a different colour of the same model and refunds can only be made to the original payment method used by the consumer. Exchanges and refunds may take 21-30 days to be received by the consumer.

Please see the Samsung Online Store Change of Mind Policy for Mobile Products for full terms and conditions (available at www.samsung.com/au/estore/static/link_mindpolicy_p).

Please contact our Customer Care team 1300 362 603 or refer to the Samsung Online Store Change of Mind Policy for Mobile Products for full terms and conditions (available at www.samsung.com/au/estore/static/link_mindpolicy_p).

A Samsung Account is an optional membership that gives you access to multiple Samsung entertainment services on your mobile phone, tablet, TV and computer. These include Apps, Chat, Games, Books, Music, Movies, TV and more.*

View the list of services and sign-up for your Samsung Account here.

*Internet connection required. Data, subscription or other charges may apply. Content may change without notice. Usage may be subject to third party agreements.

You can manage your account and other personal information including your registered addresses:

• login to your account;
• select 'MY SAMSUNG';
• select 'Shopping Support'; and
• select 'Preference' or 'Address Book'.

Our customer service agents can offer you assistance if required. For security reasons we will only be able to help you with updating or changing addresses. Please call 1300 362 603.

Yes, you can simply checkout as a guest.

The Samsung Online Store currently accepts Visa, MasterCard, PayPal, Amex and Interest Free payment options.

For Interest Free payment options, please refer to Samsung Finance by Latitude for further information.

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

To pay via PayPal, you will need to have a PayPal account. You can sign up for a PayPal account at the time of purchase.

The Samsung Finance could allow you to purchase a Samsung smartphone or tablet today and pay no interest on either a 12 or 24 month interest free plan. You also have the option to add a wearable, accessory or even an additional smartphone and tablet.

Similarly you have the option to offset Consumer Electronics over a 12, 24 or 48 month period with interest free monthly payments.

Use Samsung Finance to purchase any new eligible device with any of the following four cards: Latitude Creditline, Gem Visa, Go Master Card or Buyer’s Edge card.

If you do not possess any of the cards above, you can apply for a new Gem Visa card here https://www.gemvisa.com.au/apply.html 0% interest for all eligible purchases, with no interest payable for either 12 , 24 or 48 months. The minimum purchase amount for a 12 or 24 month transaction within this program is $600.00 and $1200.00 for 48 months.

If approved, you can shop immediately by using your account number to make payment. Simply enter your account number and date of birth during checking out and a verification code will be sent to your mobile phone registered with Latitude finance. Enter the verification code to finalise your purchase and enjoy your Samsung product with interest free finance.

If you already have a Latitude Creditline Gem Visa, Go Master Card or Buyer’s Edge card, then you're already eligible.

Samsung Finance gives you the option of 0% interest for 12, 24 or 48 months when you purchase a new Samsung product.

But don't limit your purchase; you can also optionally add on a new Samsung wearable or accessory and put the whole amount on Samsung Finance!