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How Trade-in works

Choose the model you’re going to send us. Securely transfer your data and submit your old smartphone after receiving your new Galaxy.

  • Select device
    Back up
    Back up the data from your eligible old device and remove all locks and passwords.
  • Upfront discount
    Download the app
    Download the Samsung Trade-Up app on your eligible device and follow the prompts to get your unique Trade ID. You can download the Samsung Trade-Up app on Google Play® or Apple’s App Store®.2
  • 03-redeem-96.png
    Redeem your trade-in amount
    Redeem your trade-in amount. Once the app has run a diagnostic on the eligible device you wish to trade in, you will receive a unique trade ID and your trade-in value. Upon checkout of your new Samsung device, enter the trade ID at checkout to redeem your trade-in value.
  • Return old device
    Return old device
    Send your old device back in the supplied shipping satchel to complete the trade-in within 14 days.


Please enter your trade-in ID

Once the app has run a diagnostic on the eligible device you wish to trade in, enter your trade ID below.

If you don’t have a trade-in ID yet you can download the Samsung Trade-Up app on Google Play® or Apple’s App Store®.


Device trade in value



Trade in value:

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All done. Select your new device below

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Sorry, due to an error we are unable to provide an exact trade-in value for your device. Final trade-in value will be determined when you send the device back for inspection.


IMEI: {{tradeIn.IMEI}}

{{tradeIn.selectedProduct.externalServicePrice}} instant discount

Just follow the steps after checkout to complete your trade in.

By trading in your device, you agree to the customer terms and conditions Samsung Online T&Cs for the program and to use your store credit to purchase an eligible new Samsung product at the same time of trading in your device. Please keep in mind that you will need to provide adequate identification in order to participate in the program and to establish that you are the owner of your device. Please ensure you save and then delete all files and data from your trade in device before you trade it in.

1Price quoted is based on trading in a Samsung Galaxy S9+ 256GB in full working condition until 31 March 2019. Visit samsung.com/au/tradeup for further details, T&Cs and a list of eligible devices. Eligible devices and pricing are subject to change. The Samsung Trade-Up Program is operated by Brightstar Logistics Pty Ltd.

2Android and Google Play are a registered trade marks of Google LLC. App Store is a registered trade mark of Apple Inc. iOS is a registered trade mark of Cisco Technology, Inc.