Contact Us

1800-419-1918 (Toll Free), support.estore@samsung.com

Cancellation, Return & Replacement Process – Customer Initiated

Reason

Process

 

Order Cancellation

  • Email to support.estore@samsung.com within 24 hours of placing the order or before a dispatch notification is sent by Samsung Shop or Savex Technologies. If you wish to change the order, please book a new order while we cancel the original order placed by you
  • Product dispatched before cancellation of order
    •   In case where product has been dispatched while the cancellation request is under review/progress, Our Logistic partner will arrange “return Shipment”. During this period if any delivery of product is attempted by our logistic partner, customer should refuse to accept delivery of product ion such case.
    • Refund process for cancelled order will only be initiated after receipt of return goods at our warehouse. Such returns may take up to 21 working days. Post   receipt of return goods process will be initiated for refund of amount which may take up to 21 days to reflect credit into your bank account
  • Product not dispatched before the time of cancellation of order
    • In such kind of cases, refund process will be initiated within 4 days after cancellation of order which may take up to 21 days to reflect credit into your bank account.
    • In case product gets shipped during the process, a refund will be processed only after the return is received at our warehouse. Such returns may take up to 21 working days. Customer will be informed via an email once the order is cancelled and refund initiated
  • It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies

 

Damaged Parcel

 

Mobiles Tablets and Wearables /Accessories/ Memory and Storage

  • Do not accept the parcel and inform us immediately at support.estore@samsung.com or 1800-419-1918
  • Product will be re shipped to you subject to its availability within 10 working days
  • In case of non availability of the product a refund will be initiated within 10 working days of receiving the refusal intimation
  • It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies

 

O2O Delight Delivery : Consumer Electronics and Household appliances

  • <O2O policy> https://shop.samsung.com/in/smart-utsav-delight-delivery-tc

 

  • Samsung authorised partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Samsung product installation representative arrives at your place. On un boxing the product, either by the Samsung representative or by you in front of him, if the same is found to be physically damaged Samsung Plaza will arrange to replace the product

 

 

Damaged Product upon box opening

 

Mobiles Tablets and Wearables /Accessories/ Memory and Storage

  • Email details of damage to support.estore@samsung.com within 24 hours of delivery with clear images of the product and its outer and inner packaging.
  • Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
  • Product will be re shipped to you subject to genuiness of your claim and its availability, within 10 working days of approval of your claim.
  • In case of non availability of the product a refund will be initiated within 10 working days of approval of your claim for damage.
  • It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies Pvt Ltd
  • Incident will not qualify for a replacement or refund if it is established that the product was damaged post delivery to the customer. In such cases Customer will be informed by Samsung Shop or Savex Technologies Pvt Ltd about the investigation results within 10 working days

 

O2O Delight Delivery : Consumer Electronics and Household appliances

  • <O2O policy> https://shop.samsung.com/in/smart-utsav-delight-delivery-tc
  • Samsung authorized partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Samsung product installation representative arrives at your place. On un boxing the product, either by the Samsung representative or by you in front of him, if the same is found to be physically damaged Samsung Plaza will arrange to replace the product
  • Un boxing of product in the absence of installation representative or without consent of Samsung Plaza may result in refusal of claims for damaged product.

 

 

Defective Product received

 

Mobiles, Tablets and Wearables

  • Visit Samsung Authorized Service Centre with the product & all inbox accessories, invoice and packagings. http://www.samsung.com/in/support/servicelocation/
  • As per Samsung’s warranty policy The Samsung service centre will check and repair the product to your satisfaction or declare the product as DOA*(Dead on Arrival). Service Centre will extend support only in compliance with Samsung’s warranty policy as published http://www.samsung.com/in/support/warranty/
  • If the product is certified by the service centre as DOA*, customer will need to email a copy of the certificate issued by Service Centre along with DOA* sealed product's

Images at support.estore@samsung.com. If there is any tampering with seal affixed, your DOA* refund claim may be refused.

  • Basis the DOA* details received on email, Savex Technologies will arrange a reverse pick up of the product.
  • Product will be re shipped to you subject to its availability within 10 working days of receiving DOA* details on email
  • In case of product unavailability of the DOA* certified order, a refund will be initiated within 10 working days of receiving the DOA* details on email. It may take up to 21 days for refund credit to reflect into your account after initiated by Savex Technologies

 

*Additional Terms

  • Only functional defect will be covered
  • Network/Software related defects not covered
  • Box, Handset and all original accessories should be available
  • No sign of damage, tampering, water log or user defects 
  • Feature related problem not covered which are not in Specifications
  • Defect must be re-produced in service centre
  • DOA shall be not applicable for any defect in accessory

 

 

Memory & Storage

  • Visit Samsung Authorized Service Centre with the product & all inbox accessories, invoice and packaging. Repairs will be carried out as per as per Samsung’s warranty policy as published http://www.samsung.com/in/support/warranty/

 

O2O Delight Delivery : Consumer Electronics and Household appliances

  • <O2O policy> https://shop.samsung.com/in/smart-utsav-delight-delivery-tc
  • Samsung has a wide network of service centres across the country to cater to your services. You could reach out to any of our nearby centres in your city listed on http://www.samsung.com/in/support/servicelocation/