Frequently Asked Questions
How can we help?
Speak to one of our dedicated team
8am - 11pm / Monday to Saturday
Puerto Rico: 1-800-682-3180
Dominican Republic: 1-800-751-2676
Trinidad & Tobago: 1-800-726-7864
It is not necessary, an authorized person of legal age can receive the package, who must present an identification document and be able to sign the proof of delivery. In case this does not happen, we will make two more delivery attempts, if it cannot be completed, the product will return to the Distribution Center.
During the purchase process you will be able to choose between several payment methods depending on the country you are in, including PayPal, international or local credit cards and Cash payments to be made in authorized payment centers.
If there has been an error in your payment, please contact our Customer Service team to resolve it.
If you believe that your payment has been improperly debited more than once, please contact our Customer Service team to resolve it. We will need your data, those of the order and the duplication vouchers to carry out the pertinent evaluation.
If at the time of delivery you see that your order is damaged, you can refuse the delivery. After refusing the delivery, the package will be returned to Samsung. When it is received, our service team will contact you to resend the order and / or refund.
If a product is defective or damaged on delivery, we suggest you reject it upon receipt and report what happened to our Service Center as soon as possible so that we can help you with the exchange or refund process. Returns process for faulty products or damaged in delivery have no cost for end consumer.
Within 13 days after the delivery and your product(s) does indeed show failures, you can contact us at email@example.com so that we can provide you with a solution. If in fact your product has faults, we will proceed to send you a new device at no cost once the diagnosis has been confirmed through our local Service Centers.
If more than 13 days have passed since the delivery of the product(s) you can contact us at firstname.lastname@example.org sending us the details of your product and purchase. From there we will provide the steps to follow for your Samsung Equipment Warranty. Through our local Service Centers, you can check your equipment at no cost if it has a valid Samsung Warranty.
Returns process for faulty products or damaged in delivery have no cost for end consumer.
To cancel or modify your order you can contact us by chat or call the Customer Service center.
Once you make the purchase, you will receive notifications by e-mail indicating the status of your order. If you have not been notified or have any questions you can contact us by chat or call the customer service center.
When making your purchase, which includes transportation to your destination country and to the indicated address, you understand and accept hereby that Advance Commercial Service, INC., In its own name and on behalf of the recipient, will appoint an agent to carry out the customs clearance exclusively. Also accepts Advance Commercial Service, INC. as the consignee for the purposes of appointing a customs broker to perform customs clearance. In some cases, local authorities may require additional documentation to confirm the appointment. It is your responsibility to provide the correct documentation and confirmation, when required.
You guarantee and are responsible for your compliance with all applicable laws, rules and regulations, including but not limited to customs laws, import, export and / or re-export laws, and government regulations of any country to, from , through or on which your shipment can be transported. You agree to supply the documents that are necessary to satisfy said laws and regulations. Advance Commercial Service, INC. You will not be liable to you or anyone else for any loss or expense due to your inability to comply with this provision.
You will be responsible for all charges, including transportation charges and possible surcharges, customs and tariff contributions and assessments, including fees related to prepayment thereof, government penalties and fines, taxes and attorney's fees, and legal costs. , related to this shipment.
Advance Commercial Service, INC. undertakes to ship your order within 5 business days from the date the required documentation is received, with the exception of launch model pre-sale events.
When ordering products, outside of Pre-sale periods, if all the documentation for customs entry previously exposed is sent without any delay by the consumer, the delivery process can be from 72 hours to 168 hours, in case that the customs authorities have not delayed this process. In the case of receiving a defective or damaged product in the delivery process, please contact ACS Customer Service immediately: +1 (305) 906-8685 from 8 AM to 6 PM. Saturdays from 9 AM to 3 PM. Returns process for faulty products or damaged in delivery have no cost for end consumer.
Advance Commercial Service, INC. You agree not to share personal information, such as contact information, shipping and payment, that you provide in order to make your purchase, with any other company or person. Only the minimum information required in each case will be shared with suppliers linked to the transaction to be able to make the import, payment and shipping procedures effective with the commitment to comply with all restrictions in accordance with current regulations in relation to rent, transfer or sale of information to other companies.