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Redemption Link: https://samsung-redemption.com/customer/#/sasso/MY-evoucher-84

Free Cleaning & Maintenance Service Terms & Conditions (Promotion)

Redemption link: https://samsung-redemption.com/customer/#/sasso/MY-evoucher-84

Introduction

a. The Air Care+ and Drum Care+ Free Cleaning & Maintenance Service (“Promotion”) will run from 1st Sept 2021 to 31th Oct 2021 or while promotional stocks last, whichever is earlier (“Promotion Period”). Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion without prior notice.

b. The sales transaction in this Promotion is between the Participating Outlet (defined below) and Customer. Samsung only provides the recommended retail price (“RRP”) and /or guidance on the redemption on this Promotion.

c. The scope of these terms and conditions is limited to Samsung’s role of hosting this site and organizing this Promotion only.

Participating Outlet

a. This Promotion is available at Samsung.com eStore only (www.samsung.com/my/).

Promotional Products

a. The Promotion is valid for the following Samsung Consumer Electronic Products only during the Promotion Period.

b. Customer will be entitled to one (1) free service in the schedule below.

Category Model RRP (RM) Free Service
AC AR10TYEAJWKNME 2,399 Free 1 time Air Care+ Cleaning and maintenance
AC AR13TYEAJWKNME 2,699 Free 1 time Air Care+ Cleaning and maintenance
AC AR18TYEAJWKNME 3,699 Free 1 time Air Care+ Cleaning and maintenance
AC AR24TYEAJWKNME 4,399 Free 1 time Air Care+ Cleaning and maintenance
AC AR10TYHYDWKNME 1,899 Free 1 time Air Care+ Cleaning and maintenance
AC AR13TYHYDWKNME 2,199 Free 1 time Air Care+ Cleaning and maintenance
AC AR18TYHYDWKNME 3,099 Free 1 time Air Care+ Cleaning and maintenance
AC AR24TYHYDWKNME 3,699 Free 1 time Air Care+ Cleaning and maintenance
WM WD21T6500GV/SP 7,999 Free 1 time Drum Care+ Cleaning and maintenance
WM WD19T6500GW/FQ 7,299 Free 1 time Drum Care+ Cleaning and maintenance
WM WD13TP44DSX/FQ 5,299 Free 1 time Drum Care+ Cleaning and maintenance
WM WD11TP34DSX/FQ 4,899 Free 1 time Drum Care+ Cleaning and maintenance
WM WD10T504DBE/FQ 3,699 Free 1 time Drum Care+ Cleaning and maintenance
WM WD95T634DBH/FQ 3,999 Free 1 time Drum Care+ Cleaning and maintenance
WM WW13TP44DSH/FQ 4,399 Free 1 time Drum Care+ Cleaning and maintenance
WM WW10TP44DSX/FQ 3,799 Free 1 time Drum Care+ Cleaning and maintenance
WM WW10T634DLH/FQ 3,299 Free 1 time Drum Care+ Cleaning and maintenance

c. Free Service

The Free Service is only applicable to Klang Valley, Johor Bahru, and Penang areas.    

The Free Air Care+ service consist of the following scope of work:

  • Cleaning Of Outdoor and Indoor unit
  • Cleaning Of Filter
  • Gas Refill Top Up (Up till 50psi or 200gram)

The Free Drum Care+ service consist of the following scope of work:

  • Cleaning of Debris filter, Gasket Area and Detergent tray
  • Cleaning of Internal drainage pipe and Inlet hose
  • To check any water leakage
  • To Check or Adjust Balancing
  • To run one time tub clean function

Samsung reserves the right to change the scope of work without any prior notice to the consumer. Any other service not included in the Free Service as mentioned above, the consumer will liaise directly with the service agent.

d. Redemption of Free Service

  1. Upon purchase of promotional products, consumer must submit their entitlement of the Free Service via Samsung’s Redemption Management System (RMS) within fourteen (14) days from the date of purchase.
  2. Redemption link: https://samsung-redemption.com/customer/#/sasso/MY-evoucher-84
  3. Consumer will receive a confirmation email from Customer Service upon approval of redemption
  4. To redeem, consumer must contact Samsung Careline 1800-88-9999 to arrange for an appointment with our service experts.
  5. Consumer must redeem the 1 time free service within twelve (12) months from the date of purchase.
  1. It is the responsibility of the purchaser to ensure all the details stated in the redemption form is accurate. Each email address/ recipients’ name/ recipients’ address/ mobile numbers/ invoice can only have a maximum of 5 times submission for AC category and 3 times submission for WM category, provided all the proof of purchase /receipt is valid. The information stated in the redemption form cannot be changed once is submitted.
  2. Samsung reserves the right to reject any purchaser/customer redemption without any prior notice in the event of the following:
  • redemption form is incomplete;
  • redemption form exceed the maximum number of redemption;
  • receipt address is Samsung Partners outlet address;
  • delivery address is incomplete or wrong or non acceptance of the parcel;
  • redemption form or any redemption documents appear to be fraudulent ;
  • redemption form is not accordance with the terms and conditions;
  • if Samsung believes the redemption is fraud or any irregular transaction or being manipulated in any whatsoever manner.

       c. Samsung shall not be liable for any failure on the part of the customer who fails to submit and/or resubmit the complete redemption form with all the supporting documents                 within the stipulated timeline and /or any delay or non delivery, lost or delivery cannot be performed due to wrong or inadequate details provided.

Terms and Conditions

  1. The Promotion is available during the Promotion Period only.
  2. The Free Service is on first come first served basis and while stocks last.
  3. The Free Service is not redeemable for cash, not exchangeable or transferable, and cannot be used in conjunction with other promotional offers.
  4. Samsung only acts as the coordinating party and is not involved or a party of any monetary/sale and purchase of this Promotion.
  5. Samsung reserves the rights to change the Promotional Products or Free Gift with products of similar value without any prior notice.
  6. It is the responsibility of the consumer to contact and schedule for the Free Service. Samsung shall not be responsible for any lapsed of maintenance.
  7. Consumer shall take full responsibility in case of any accident, damage or claim resulting from this Promotion.
  8. By participating in this Promotion, consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.
  9. All pictures and/or images of the promotional products found in any advertising and marketing materials are for illustration purposes only and may be different from the actual products.
  10. Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.
  11. In the event of an electronic, computer, operational and/or technical error affecting the details or pricing or quantity of the product or any promotion on the website, Samsung reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error without any liability to any party.
  12. Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.
  13. By participating in this Promotion, each consumer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the free gifts, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.
  14. In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.
  15. During the Promotion Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the Promotion. By participating in the Promotion, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.
  16. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.