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TV & Home Appliances Installation Promotion Campaigns

Terms and Conditions

1. Introduction

  • The ‘TV & Home Appliances Installation Promotion’ (“Promotion”) is organised by Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”).
  • The Promotion will run from 10.00am, 11th Oct 2021 to 11.59pm, 31st Dec 2021 or while promotional stocks last, whichever is earlier (“Promotion Period”). Samsung reserves the right to shorten, extend or cancel the Promotion Period at its sole discretion without prior notice.
  • The sale transaction in the Promotion is between Samsung SDS Malaysia Sdn Bhd (“SDS”) and Consumer. Samsung only provides the recommended retail price ("RRP") and redemption guidance on this site.
  • This Promotion is only available for Samsung Online Store https://www.samsung.com/my/
  • Consumer agrees to comply with all the above when accessing or using this site. The scope of these Terms and Conditions is limited to Samsung's role of hosting this site and organizing this Promotion only.
  • The Promotion is on first come first served basis and while stocks last.

2. Promotional Products

The following Samsung Products (“Promotional Products”) are available during the Promotion Period (listed below):

Category SKU RRP Free installation
*Apply promo code and installation fees will be deducted from the product price.
AC AR10TYHYDWKNME 1,959 300
AC AR13TYHYDWKNME 2,259 300
AC AR18TYHYDWKNME 3,329 400
AC AR24TYHYDWKNME 3,799 500
AC AR10TYEAJWKNME 2,499 300
AC AR13TYEAJWKNME 2,799 300
AC AR18TYEAJWKNME 3,999 400
AC AR24TYEAJWKNME 4,549 500
WM WD21T6500GV/SP 7,999 200
WM WD19T6500GW/FQ 7,299 200
WM WD13TP44DSX/FQ 5,299 200
WM WD11TP34DSX/FQ 4,899 200
WM WD10T504DBE/FQ 3,699 200
WM WD95T634DBH/FQ 3,999 200
WM WD85T534DBE/FQ 3,399 200
WM WD85T4046CE/FQ 2,849 200
WM WD75T504DBW/FQ 2,849 200
WM WW13TP44DSH/FQ 4,399 200
WM WW10TP44DSX/FQ 3,799 200
WM WW10T634DLH/FQ 3,299 200
WM WW95T534DAE/FQ 3,099 200
WM WW85T504DTT/FQ 2,499 200
WM WW85T4040CE/FQ 2,299 200
WM WW70T3020WW/FQ 1,549 200
WM DV90T6240LH/FQ 3,999 200
WM DV80TA220AE/FQ 3,099 200
WM WA22R8870GV/FQ 3,699 170
WM WA18M8700GV/FQ 3,299 170
WM WA16R6380BV/FQ 2,849 170
WM WA14R6380BV/FQ 2,649 170
WM WA13T5360BV/FQ 2,249 170
WM WA12T5260BW/FQ 1,799 170
WM WA10T5260BY/FQ 1,699 170
WM WA90T5260BY/FQ 1,599 170
WM WA85T5160BY/FQ 1,399 170
WM WA75H4200SW/FQ 1,039 170
WM WA70H4000SG/FQ 879 170
REF RL4003SBABS/ME 2,699 170
REF RL4323RBABS/ME 2,999 170
REF RZ32T744532/ME 4,799 170
REF RZ32T744535/ME 4,799 170
REF RB33T307029/ME 4,899 170
REF RB33T307055/ME 4,899 170
REF RT18M6211S9/ME 3,199 170
REF RT18M6211SG/ME 3,199 170
REF RT21M6211SG/ME 3,699 170
TV QA85QN900AKXXM 49,999 180
TV QA85QN800AKXXM 32,999 180
TV QA98QN90AAKXXM 49,999 180
TV QA85QN90AAKXXM 26,999 180
TV QA85QN85AAKXXM 22,999 180
TV QA85LS03AAKXXM 18,999 180
TV QA85Q65ABKXXM 15,699 180
TV QA85Q60ABKXXM 15,499 180
TV UA85AU8000KXXM 11,999 180
TV QA75QN900AKXXM 36,999 150
TV QA75QN800AKXXM 24,999 150
TV QA75QN90AAKXXM 19,999 150
TV QA75QN85AAKXXM 16,999 150
TV QA75LS03AAKXXM 13,499 150
TV QA75Q65ABKXXM 10,599 150
TV QA75Q60ABKXXM 10,399 150
TV UA75AU8000KXXM 8,299 150
TV UA75AU7700KXXM 7,699 150
TV UA75AU7000KXXM 7,499 150
TV QA65QN900AKXXM 24,999 150
TV QA65QN800AKXXM 18,999 150
TV QA65QN90AAKXXM 13,999 150
TV QA65QN85AAKXXM 11,999 150
TV QA65Q80AAKXXM 9,999 150
TV QA65LS03AAKXXM 9,499 150
TV QA65Q65ABKXXM 6,899 150
TV QA65Q60ABKXXM 6,699 150
TV UA70AU8000KXXM 6,099 150
TV UA70AU7000KXXM 5,599 150
TV UA65AU9000KXXM 5,599 150
TV UA65AU8000KXXM 5,099 150
TV UA65AU7700KXXM 4,799 150
TV UA65AU7000KXXM 4,599 150
TV UA60AU8000KXXM 4,399 150
TV QA55QN700AKXXM 12,999 120
TV QA55QN90AAKXXM 9,999 120
TV QA55QN85AAKXXM 8,499 120
TV QA55Q80AAKXXM 7,499 120
TV QA55LS03AAKXXM 6,999 120
TV QA55LS01TAKXXM 6,499 120
TV QA55Q65ABKXXM 4,999 120
TV QA55Q60ABKXXM 4,799 120
TV UA55AU9000KXXM 4,099 120
TV UA55AU8000KXXM 3,899 120
TV UA58AU7000KXXM 3,799 120
TV UA55AU7700KXXM 3,699 120
TV UA55AU7000KXXM 3,499 120
TV QA50QN90AAKXXM 7,999 120
TV QA50LS03AAKXXM 5,799 120
TV QA50Q65ABKXXM 3,999 120
TV QA50Q60ABKXXM 3,899 120
TV QA43LS05TAKXXM 6,999 120
TV QA43LS03AAKXXM 4,999 120
TV QA32LS03TBKXXM 2,999 120

With every purchase of the selected Promotional Products listed above only, consumer is entitled to redeem free installation service.

3. Promotion Mechanism

During the Promotion Period, customers will receive a discount on selected Promotional Products when they purchase the products with installation service.

The discounted amount will be the installation fees paid for selected Promotional Product.

The promotion is as follows:-

Step 1 : Visit the Online Store (https://www.samsung.com/my/);

Step 2 : Add Promotional Product(s) into cart;

Step 3 : Apply promo code: FREEINS and click Redeem, the installation fees will be deducted from the product price immediately ; and

Step 4 : Checkout and make payment accordingly.

4. Installation Service Hours.

  • Monday to Friday: 10am – 7pm
  • Saturday: 10am -2pm; excluding Sunday and Public Holidays
  • Service Area: West Malaysia (selected postcodes), except for Kelantan
  • For Apartment/Condo: Subjected to the respective Building Management’s approval.

5. Scheduling for Installation.

  • Within two (2) business days of ordering your Service, you will be contacted by SDS’s appointed installer to schedule an agreed date for the installation service and delivery of the item to your home.
  • If you require any add-on services on top of the installation package paid, please arrange with installer upon booking. Add-on services will be paid by Customer to installer directly.
  • Items purchased under the same order that do not require installation service will be delivered separately through courier and will follow the usual shipping terms and conditions.
  • Installation must be scheduled within 14 days from the order date. Charges may incur subject to Re-scheduling and Cancellation of the Service below.
  • Customer is not allowed to purchase more Installation Service quantity than item quantity when checking out online.

6. Re-Scheduling the Service

  • If re-scheduling of service is required, Customer should contact the installer at least one (1) day before scheduled installation. Rescheduling of installation service should be within 7 working days of the initial scheduled installation date. Rescheduling it to after 7 working days of the initial scheduled installation date, a rescheduling fee of RM 80 for Klang Valley customers and RM 100 for outstation customers will be incurred, to be paid by Customer to the Installer

7. Cancellation of the Service

  • Cancellation of the service and order will not be permitted once payment has been confirmed by SDS.
  • If the installer is unable to complete the Service for reasons unrelated to the installer, Customer will be charged RM100.

8. AIRCON INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:

  • Unpack and verify condition of new Samsung aircon
  • Free 10ft Copper Pipe and 15ft Drainage Pipe
  • Free Compressor Bracket
  • Cabling between indoor unit and outdoor unit
  • Guide customer on basic product functions
  • Old aircon unit can be taken & disposed by installer
  • 60 days Workmanship Warranty by the installer from date of installation
  • Pricing:
  • 1.0/1.5 HP 2.0 HP 2.5 HP
    RM 300 RM 400 RM 500

Optional/Add-On Services (Not included in this Installation Package)

a. In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.

b. List of add-on services:

  • Extension for Pipes/ Additional spare parts/Concealment of piping.
  • Power point – RM300
  • PVC casing
  • Reallocation/ Dismantle of old aircon
  • Repainting of conceal location

9. BASIC TV SET UP SERVICE SCOPE

This Service Scope anticipates for a basic TV set up Service. Service package includes:

  • Unpack and set up new TV on table top
  • Plug TV into power source and verify TV is functioning.
  • Connect any new or existing video and/or audio components provided by customer in the same room. This includes: connection to WiFi and television provider. (Does not include mounting speakers on the wall or ceiling)
  • Neatly connect and group all wires and cables. (Does not include hiding wires or drilling holes.)
  • General overview and demo of functions of the TV
  • Removal of TV packaging. Clean up job related area.
  • Old TV unit can be taken & disposed by installer
  • 60 days Workmanship Warranty by the installer from date of installation
  • Pricing:
  • ≤ 59 inch 60 inch to 79 inch ≥ 80 inch
    RM 120 RM 150 RM 180

Not included in this Installation Package

  • New wall-mount bracket
  • Installing new TV onto customer’s existing TV bracket.
  • Repainting of concealed location
  • Installation of satellites or running satellite video feed from satellites to room

Optional/Add-On Services (Not included in this Installation Package)

a. In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.

b. List of add-on services:

Additional amount for Installing TV on to existing wall-mount bracket

≤ 59 inch 60 inch to 79 inch ≥ 80 inch
RM 80 RM 90 RM 100

Additional amount for installation TV with new wall-mount bracket from installer

≤ 59 inch 60 inch to 79 inch ≥ 80 inch
RM 110 RM 135 RM 160

Wire extension/ Concealment/additional electrical work/ additional spares.

Electrical pint direct from DB

Relocation/ Dismantle old TV

10. WASHING MACHINE INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:

  • Unpack, remove shipping bolts and verify condition of Washer
  • Set up new Washer at customer’s preferred area and adjust leveling feet
  • Guide customer on basic product functions
  • With existing water outlet/point: Connect water supply pipes and drain pipes to the washing machine (NO plumber work will be provided)
  • Connect power and switch on to test. Ensure no leaks on pipe connections.
  • Clean up job related area
  • 60 days Workmanship Warranty by the installer from date of installation
  • Disposal and dismantle of old unit
  • Weight: Not more than 100kg, able to carry by 2 installers
  • Price:
  • Top Load Washer Front Load Washer
    RM 170 RM 200

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM100 to every floor (up to 5 floors).

11. REFRIGERATOR INSTALLATION SERVICE SCOPE

This Service Scope anticipates for a standard Service. Service package includes:

  • Unpack and verify condition of Refrigerator
  • Set up new Refrigerator at customer’s preferred area
  • Guide customer on basic product functions
  • Clean up job related area
  • Change fridge door direction (Selected type of fridge)
  • 60 days Workmanship Warranty by the installer from date of installation
  • Disposal and dismantle of old unit
  • Weight: Not more than 100kg, able to carry by 2 installers
  • Price:
  • 600 ℓ and below Above 600 ℓ
    RM 170 RM 200

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM100 to every floor (up to 5 floors).

12. Payment

  • Consumer acknowledges, understands and agrees that all transactions are between Customer, iPay88 and SDS only. Samsung only acts as the coordinating party and is not involved or a party of any monetary/sale and purchase of this order transaction.
  • Consumer is not allowed to cancel the order, change the selected device color or model, or the selected outlet once Consumer has successfully completed and confirmed the transaction via iPay88.
  • Consumer shall pay the full amount for the order directly to SDS via iPay88

13. Delivery

  • SDS reserves the right to appoint a third party (3rd) party vendor or service provider to handle  the fulfilment or making available of the product and delivery of the product to you. By providing your personal information including name, delivery address, contact numbers, email address and other information to SDS, SDS can use and/or disclose to such third party (3rd) party vendor or service provider for the purposes of delivery service.
  • To accept the item, the Consumer or the authorised representative or the recipient are required present identification, i.e. NRIC or Passport to the delivery personnel, failing which the delivery personnel have the right to refuse delivery and will return the product to SDS as “unclaimed”.
  • The proof of delivery of product must be in the form of written acknowledgement of receipt of the product by the customer, the authorised representative or the recipient. If the delivery address is an office address, an acknowledgement by any office staff will be treated as good acknowledgement of the item.
  • The time for delivery of the product is between the Consumer and SDS. Samsung shall not be liable for any delay in delivery of the product howsoever caused.

14. Limitation of Liability

  • Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site.
  • Consumer agrees that he/she is making use of this site at his/her own risk, and that it is being provided to Consumer on an "AS IS" and "AS AVAILABLE" basis.
  • To the extent permitted by applicable law, Samsung excludes all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Consumer shall assume full responsibility in case of any accident, damage or claim resulting from participating in this Promotion.
  • Consumer shall be deemed to be able to perform legally binding contract upon his/her submission of the order and there shall not be any refund or costs whatsoever arising from his/her violation of the minimum age stated herein.
  • Warranty of the Promotional Product is subject to standard product warranty coverage as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. Consumer is advised to check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.

15. General

  • In the event Consumer have queries with regard to this Promotion; please call Samsung Customer Service at 1800 88 9999 .
  • By participating in this Promotion, Consumer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Promotion shall be final and binding.
  • All pictures and/or images of the promotional products found in any advertising and marketing materials are for illustration purposes only and actual item or colour may vary.
  • Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law. Changes to the Terms and Conditions shall become effective as soon as they are displayed in Samsung’s website.
  • Samsung and/or SDS reserves the right to cancel any order without any prior notice. For the avoidance of doubt, any cancellation of orders will not entitle the Consumer to any compensation against Samsung and/or SDS for any losses or damages directly or indirectly that may be suffered or incurred by the Consumer as a result of the cancellation.
  • In the event of any electronic, computer, operational and/or technical error affecting the details or pricing or quantity of the product or any promotion on the website, Samsung or SDS reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error. 
  • Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Promotion.
  • By participating in this Promotion, Consumer  agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Promotion or resulting from acceptance, possession, use or misuse of the free gifts, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.
  • In case of any dispute, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.
  • During the Promotion Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the Promotion. By participating in the Promotion, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.
  • The Terms and Conditions of the Campaign shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.