Unfortunately this browser can't provide the best viewing experience. Upgrade your browser

Skip to content Skip to navigation

faq

Shopping online through us is easy and the best available security protocols are applied. You can place an order online by following a few simple steps:

  • Select an available item you would like to purchase and then click the "Buy Now" button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to "Checkout".
  • Once you are done shopping, click on "Shopping Cart", and follow the checkout steps.
  • You will receive an email from Agility confirming your order (based on stock availability) that includes your Order Number.

If you experience any technical difficulties with our website, please call us toll-free at 080072678, 9AM-12AM, 7 days a week, or email us at estore.pk@samsung.com

If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for a security check. Alternatively, you can try a different payment mode. Please call us toll-free at 080072678, 9AM-12AM, 7 days a week, to receive assistance while placing an order.

Terms and Conditions differ from voucher to voucher. Kindly read the terms and conditions carefully before proceeding. You can call the Samsung Helpline for more information on the subject.Please call us toll-free at 080072678, 9AM-12AM, 7 days a week to receive guidance.

Samsung's authorised distributor, Agility Logistics (Pvt.) Ltd., accepts credit and debit card payments and also offers the service of cash on delivery on products upto Rs. 100,000.

Your credit card is charged by Agility Logistics (Pvt.) Ltd. only when the order is confirmed.

Standard delivery for products is 3-4 business days depending on your location.

Call us toll-free at 080072678 and provide your order details and billing information mentioned in your order confirmation email, which we will forward to Agility Logistics (Pvt.) Ltd., so they can resolve the issue.

If your product was damaged in transit, do not accept the shipment. Please refer to the Terms and Conditions.

In addition to rights you may have under applicable law, you may request to exchange the product with an identical product within seven (7) days from the date you receive it if:


a. the product is accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied the product when it was delivered; and

b. the product is dead/ defective on arrival or otherwise suffers from a manufacturing defect, noticed upon delivery


Subject to applicable law, exchange requests made after the seven (7) days period will not be accepted.


To get an exchanged product you should visit the authorized service centers listed in the following link https://www.samsung.com/pk/support/service-center. No returns or refunds are provided.

We do not offer return of a product.


Upon receipt of your product, please ensure that you inspect its condition carefully. Should you find the product is damaged, or if you identify a short or over-shipment and/or suspect part of the goods have been lost, please contact Samsung at the toll free number 0800 – 726-786 or at estore.pk@samsung.com. If the external carton of the product shows any sign of damage (e.g. scratches, tears, stains, etc.), tampering (e.g. open product, broken seals, re-taped, etc.) or abuse, PLEASE INDICATE ON THE WAYBILL THAT THE PRODUCT IS DAMAGED AND REFUSE THE SHIPMENT. Neither Agility nor Samsung shall in any way be responsible for any damage, tampering or abuse not noted once a product shipment has been accepted.


Upon receipt of your product, if you suspect that it may have been damaged at the time of delivery, but decide to accept it, you may not make any claims subsequently and you will be deemed to have waived claims in this regard.

Warranty Services for products purchased from an authorised distributor in Pakistan are offered through an independent Authorised Warranty Services Provider and a recourse to manufacturer is excluded. The terms of the warranty are available in the Terms and Conditions. Details of the warranty may also be found with the documentation that comes with your product. Registration may be required to benefit from the warranty or any extended warranty.

The back cover and accessories are not covered by warranty.

Sorry, that facility is not available.