Unfortunately this browser can't provide the best viewing experience. Upgrade your browser

Skip to content Skip to navigation

faq

Once you have selected all the items you would like to purchase, click on the Shopping Cart icon located at the top right corner of the page to review your order. You can then choose to continue shopping or go directly to Checkout.

All successful order transactions should receive an order confirmation email. If you have not received your order confirmation email, please check your junk email or spam folder. Alternatively, log in to your Samsung Account to check your order summary. Otherwise, please call 1800-7267864 (1800 SAMSUNG) and select option 8 or email to sgonlinestore@samsung.com for any enquires. Our customer service team is available 24 hours daily.

For any technical difficulties you are experiencing with our website, please call 1800-7267864 (1800 SAMSUNG) and select option 8 or email to sgonlinestore@samsung.com for assistance. Our customer service team is available 24 hours daily.

Unfortunately you are not able to add extra items to an order that has already been made. Please place a second order.

Unfortunately you are unable to amend or cancel your orders once your order has been placed. Please contact our Customer Support Team at 1800-7267864 (1800 SAMSUNG) and select option 8 or email to sgonlinestore@samsung.com for any enquires. Our customer service team is available 24 hours daily.

Unfortunately ordering over the phone is not possible.

The Samsung Online Store currently accepts Samsung Pay, Visa, MasterCard and Amex.

Enjoy interest-free monthly installment options with 6, 12, 24, 36 months' tenure using UOB & OCBC credit cards, when the checkout value is above $500.

Payment is processed during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates that payment has been successfully processed.

  • Promotion will run from 10 May 2021 – 3 June 2021 (both dates inclusive), Mondays to Thursdays only (except on Public Holiday), from 12pm – 5pm (1200 – 1700) only on the Samsung Online Store and Samsung Experience Store. For the avoidance of doubt, any purchases made outside of this time period will not be eligible for the promotion.
  • Promotion is only valid if the following selected products are purchased:

Galaxy S21 Ultra 5G, Galaxy S21+ 5G, Galaxy S21 5G, Galaxy Z Flip 5G, Galaxy Z Fold2 5G, Galaxy A52 a5G, Galaxy A32 5G, Galaxy Tab S7 LTE, Galaxy Tab S7 Wi-Fi®, Galaxy Tab S7+ 5G, Galaxy Tab S7+ Wi-Fi®, Galaxy Tab S6 Lite Wi-Fi®, Galaxy Tab A7 (10.4") Wi-Fi, Galaxy Tab A7 (10.4"), Galaxy Watch3 Bluetooth® (45mm) Black Titanium, Galaxy Watch3 LTE (41mm/45mm), Galaxy Watch3 Bluetooth (41mm/45mm), Galaxy Watch Active2 LTE (44mm), Galaxy Watch Active2 (40mm/44mm), Galaxy Watch Active2 Under Armour Edition (40mm/44mm), Galaxy Buds Pro, Galaxy Buds Live (“Selected Products”).

  • On the Samsung Online Store and at the Samsung Experience Store, customers are entitled to $50 discount off their total cart Value / single receipt transaction with a minimum spend of $600, which must be made up of the Selected Products only. Customers will be entitled to $20 discount off their total cart value / single receipt transaction if the total spend on Selected Products is less than $600.
  • The respective discounts will be reflected automatically on the Samsung Online Store’s checkout page once the Selected Products are added, and when the total cart value with Selected Product(s) reaches the minimum. At the Samsung Experience Store, the respective discounts will be applied from the total transaction amount at point of purchase.
  • Discount will be applied on top of other promotions, discounts and/or offers unless otherwise stated.
  • Products purchased under promotion are not eligible for exchange and/or refund, save in accordance with warranty terms.
  • The discount is non-transferable and not exchangeable for cash or other items, in full or in part.
  • This promotion is applicable to end-consumers only; not valid for trade, corporate or bulk purchase.
  • Samsung reserves the right to amend these Terms & Conditions and/or amend or withdraw this promotion at any time without prior notice and without assigning any reason. No person shall be entitled to, and Samsung shall not be liable for, any payment or compensation (whether in cash, credit or kind) whatsoever arising from the foregoing.
  • In the event of any dispute arising from this promotion or relating to the interpretation of these Terms and Conditions, the decision of Samsung shall be final and binding on all parties. No correspondence or further claims will be entertained.
  • Promotion is only valid for customers who purchase featured Samsung products as specified herein during the promotion period and is subject to stock availability. Gift(s) are while stocks last.
  • Payment must be made in full or hire purchase approved before redemption is allowed. Samsung reserves the right to replace any gift with an item of a similar or other value.
  • Gift(s) are not exchangeable for cash or kind. Samsung will not liable for any lost, damaged or stolen redemption form(s) and gift(s).
  • Promotion is applicable to end-consumers only; not trade, corporate, or bulk purchase.
  • Each customer can redeem gifts for a maximum of 3 product purchases.
  • Samsung reserves the right to reject any redemption form that is not submitted with the redemption documents or in accordance with these terms.
  • Products purchased under promotion are not eligible for exchange and/or refund, save in accordance with warranty terms.
  • Delivery, set-up and installation services are subject to slot availability. All wall-mount installation requests are subject to on-site inspection and determination of the suitability of the wall for mounting.
  • Notwithstanding installer's inspection of the wall, cracks may appear on certain wall types after wall-mounting, and neither Samsung nor the installer will be liable for any cracks on wall after wall-mounting.
  • For wall-mount installation, one set of Wall-Bracket will be provided.
  • Promotion is only valid for customers who purchased selected Samsung products as specified herein during Promotion Period, and is subject to availability.
  • Check in-store for more details. Free gifts may only be redeemed by collection at Redemption Centre during the Redemption Period, upon presentation of valid Redemption Documents.
  • No extension of Redemption Period will be allowed. Payment must be made in full or hire purchase approved before Redemption is allowed.
  • Samsung reserves the right to replace any gift with an item of similar or other value. Gift(s) are while stocks last and are not exchangeable for cash or kind.
  • Samsung will not be liable for any lost, damaged or stolen gift Redemption Form(s) and/or gifts. Promotion is applicable to end-consumers only; not trade, corporate, or bulk purchase.
  • Each customer can redeem gifts for a maximum of 3 product purchases. Samsung reserves the right to reject any Redemption Form that is not submitted with the Redemption Documents or in accordance with these terms.
  • Products purchased under promotion are not eligible for exchange and/or refund, save in accordance with warranty terms.
  • Samsung reserves the right to amend these terms and conditions without prior notice and without assigning any reason.

It may take approximately 1-5 business days to deliver your order. A maximum of 2 delivery attempts will be conducted.

For Smartphones, Tablets, Watches and Galaxy Buds, kindly refer to the following table for delivery estimates:

Order Placed

Estimated Delivery Date

Example

Mon – Thu
Orders before 1pm

Next working day

Order on Monday 10am, receive on Tuesday

Mon – Thu
Orders after 1pm

3rd working day

Order on Monday 3pm, receive on Wednesday

Fri, Eve of PH
Orders before 1pm

Next working day

Order on Thursday 10am (eve of PH), receive it on Monday

Fri, Eve of PH
Orders after 1pm

3rd working day

Order on Thursday 3pm (eve of PH), receive it on Tuesday

Sat – Sun, PH

2nd working day

Order on Saturday or Sunday, receive it on Tuesday

For bulky items such as fridges, washing machines, dryers and TV or AV products, please expect a phone call prior to delivery to confirm the date and time of the delivery

Yes, you can track your order at 'My Account' (located on the top right of your screen) and select 'Order'. If you have a Samsung Account, sign in with your account details.

Otherwise, select guest sign in, and enter your order number found in your order confirmation and the email address used to place the order.

The delivery address must be located within mainland Singapore, with the exclusion of areas that are remote or restricted zones, or places that require security pass/ clearance, such as: Pulau Ubin, Sentosa, Jurong Island, military camps, prisons, Alps Avenue, Changi Cargo Complex, ferry terminals, Airport Link, Tuas View Extension etc.

You will enjoy free delivery and basic set up for your TV order. Wall mounting services will be chargeable by our installation partner unless otherwise communicated.

What is the Samsung Online Store return policy?

Orders are returnable if they are incorrect. An “incorrect” item means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging). For return of “incorrect” model or colour which can be visually inspected on the label of the item, returns must remain sealed in its original packaging. Once the seal is broken, it will not be accepted. “Incorrect” orders may only be returned if you arrange the returns request within 7 days starting from the date of delivery.

If you discover any external cosmetic damage (such as scratch, dent, stain or crack) on the item, it may only be returned if you arrange the returns request within 24 hours from the time of delivery.  

Items with functional defects may only be returned if you arrange the returns request within 7 days starting from the date of delivery.

If you change your mind and decide to return the item(s), you may arrange for a return within 14 days from the date of delivery and subject to the item(s) being unopened and sealed in its original packaging. Returns shall be rejected if box is opened and/or seal is broken. This return option is strictly only applicable for Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories.

Returned items must meet the following requirements:

• The returns request must be submitted within the above stated number of days from the date of delivery:   

(i)                 7 days for functional defects;

(ii)              within 24 hours from the time of delivery for external cosmetic damage; or 

(iii)            within 14 days for change of mind should you wish to return Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories only.

• You must provide proof of purchase with delivery order receipt and order/invoice number at the point of submitting your returns request with our CS agent and also at the point of collection to our appointed courier company (as arranged by us after you make a returns request).

• The item must be shipped back to us via our appointed courier company.

• Item must be in brand new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unmarked and not defaced in any manner.

• Item must be returned in the original delivery box (or with suitable packaging) to protect the product from damage during return delivery.

We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified and for any other reason whatsoever at our sole discretion.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our customer service team at 1800-7267864 (1800 SAMSUNG) and select option 8 or email to sgonlinestore@samsung.com.

Our customer service team is available 24 hours daily. Our customer service agent will verify the return reason and arrange a free return delivery for you. Our courier company will pick up the package at the time specified by you, subject to slot availability.

We will conduct an evaluation within 7 business days starting from the day we receive your returned item(s). If your return is assessed to be valid, for incorrect items we will deliver the correct item to you and for defective items we will process your refund through the same mode of payment that was made in the original purchase within 30 business days of the evaluation results. If your return is assessed to not be valid, we will notify you and arrange the items to be sent back to you. For these items to be returned to you pursuant to our assessment that your return is not valid, a delivery fee will be chargeable. We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified at our sole discretion.

If the item is covered by warranty from Samsung Electronics Singapore Pte. Ltd., usual warranty terms and conditions apply. Please refer to https://www.samsung.com/sg/support/warranty/ for more information.

If you are accepting a delivery face to face (by the courier), please inspect the item carefully for damages before acknowledging the acceptance note. If you see that your parcel/item is damaged, you may refuse to accept the delivery. The rejected delivery will be returned to us and a replacement delivery arranged. In the event that the item you ordered is no longer available, a refund will be made to you through the same mode of payment that was made in the original purchase. 

If you find that your item is damaged after you have already signed for it, please refer to our return policy in the ’What is the Samsung Online Store return policy?’ section above.

Yes, you can simply checkout as a guest. You will require a valid email address so that details of your purchase can be sent to you.

You can manage your account and other personal information including your registered addresses by the following:

 

  • Login to your account

  • Select ‘My Account’ > ‘Profile’ > ‘Update your personal details’

Samsung Trade Up gives customers the opportunity to receive monetary value for trading in their used smartphones/ tablets, upon purchase of selected new smartphones/ tablets (“Eligible Samsung Device”). 

Please refer to https://www.samsung.com/sg/tradeup/ to see the list of eligible smartphones/ tablets for trade in (“Eligible Trade-in Device”) and their estimated trade-in values, and the list of Eligible Samsung Devices.

Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.

Services include:
• 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)
• Additional $100 overtrade (for eligible models only)
• Service support at your doorstep (up to 2 times for 24M policy)
• Diagnostic device checks
• Hassle-free data transfer
• 24/7 remote support (via Samsung Hotline and Live Chat)
• 12 months extended warranty for SC+ (24 months)

Please refer to www.samsung.com/sg/offer/samsung-care-plus/ for more information.

Please call 1800-7267864 (1800 SAMSUNG) and select option 8 or email to sgonlinestore@samsung.com for any Samsung Online Store enquiries. Our customer service team is operating from 8am to 8pm.