Unfortunately this browser can't provide the best viewing experience. Upgrade your browser

Skip to content Skip to navigation

Terms & Conditions

Last Updated: 04 January 2024


This website https://shop.samsung.com/sg/ (“Website”) is operated by Samsung Electronics Singapore Pte Ltd ("Samsung" , “we”, “us”, “our”), a corporation organised and existing under the laws of Singapore and having its registered place of business at 30 Pasir Panjang Road #17-31/32, Mapletree Business City, Singapore 117440.

These terms and conditions (“Terms”) set out the terms and conditions relating to the use of our Website, and the contract between us for the sale of products and/or services on our Website (“Contract”). These terms do not cover the sale of our products by third parties to you. In order to use the Website, you must first agree to these terms. By using our Website, including to place any orders for products and/or services, you agree to these Terms. If you do not agree, or are not of legal age to accept these Terms, do not use this Website.

Samsung reserves the right to amend these Terms from time to time without assigning any reason and at our sole discretion. 


  1.        Products

    1.   Any images or photographs of the products that we put on our Website are for illustration only and actual products available for purchase in Singapore may differ from that shown.
    2.   Any packaging that we use to provide the products to you may vary from any packaging indicated on our Website (where applicable).


  1.        Order for products

    1.   Our order process permits you to check the products and/or services ordered and amend any errors before checkout and payment. It is your responsibility to ensure the accuracy of your order before checkout and payment.
    2.   Your order is an offer by you to buy our products and/or services on these Terms. Samsung accepts your offer (and form the contract of sale) when we send you an email confirmation of your order (“Confirmed Order”).
    3.   Samsung may refuse to accept your order or cancel your order at any time:
      1.     where the product is not available;
      2.     where we cannot obtain authorisation for your payment;
      3.     where we suspect it is a fraudulent transaction;
      4.     if there has been a stock, pricing, or product description error (see clause 3.4 below); or
      5.     if you do not meet the eligibility criteria set out in clause 4 below.
  1.   All our products are subject to availability. If, for any reason, any or all of the products you have ordered are or become unavailable or there has been an error in the price on our Website, Samsung will make reasonable efforts to notify you of this as soon as reasonably possible after becoming aware of it. Samsung does not warrant to sell the product to you at the listed price in the event of any error or omission in the listing of the price.


  1.        Eligibility

By placing an order through our Website, you warrant that:

  1.   You are legally capable of entering into binding contracts;
  2.   You are at least 18 years old;
  3.   You are purchasing the products and/or services for your own use only and not for re-sale purposes;
  4.   Any information you provide to us is complete and accurate; and
  5.   You agree to bear all liability and fully indemnify us against any action, claim, proceeding or demand arising out of your breach of these Terms.


  1.        Third party links

Samsung may provide links on our Website to the websites of other companies, whether affiliated or not. Samsung does not give any undertaking that products you purchase from third party websites through our Website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. You acknowledge that Samsung is not responsible for the availability of, and does not endorse the content of, links to external third party websites. This disclaimer does not affect your statutory rights against the third party website owner.


  1.        Delivery location

The delivery address must be located within mainland Singapore, with the exclusion of areas that are remote or restricted zones, or places that require security pass/ clearance, such as but not limited to:

        Pulau Ubin

        Jurong Island

       Military camps


        Alps Avenue

        Changi Cargo Complex

        Ferry terminals

        Airport Link

        Tuas View Extension



Delivery locations in Sentosa will be subject to an additional delivery charge. Without prejudice to the foregoing, the decision on suitability of delivery locations is at Samsung’s sole discretion.


  1.        Delivery method

    1.   Samsung will use a third party courier service to deliver the products to you.
    2.   The date of dispatch listed on the Confirmed Order is the estimated date of dispatch.
    3.   Delivery of the products does not include installation unless expressly otherwise specified.
    4.   Samsung will be deemed to have delivered the products to you when we deliver them to the address stated in the Confirmed Order. Once delivered, risk of loss and damage of the products shall pass on to you.
    5.   Samsung will notify you if we are unable to meet our estimated delivery time or date for any reason. Samsung shall not be liable for any delivery failures or delays by our third party courier service.


  1.        Price and payment

    1.   The prices of the products and/or services quoted on our Website are in Singapore dollars, and includes goods and services tax (GST) at the current rates in Singapore. Unless otherwise specified, the prices of the products quoted on our Website do not include delivery charges.
    2.   Prices and delivery charges are subject to change at any time. Changes will not affect Confirmed Orders, save in the situations under clause 3.4.
    3.   All payments on this Website are processed via secured payment gateway facilities and will be subject to any further terms and conditions of these providers.
    4.   7.4. You agree that we may place an authorisation hold (which is not an actual charge against your card) on the credit or debit card keyed in at the checkout page for “$0 payment” transactions (where applicable). “$0 payment” transactions refers to transactions where your trade-in and/or overtrade discount(s) exceed the price of the product you are purchasing (thereby your checkout value is $0). The authorisation hold may appear in your card statement as “pending”. The authorization hold is issued as a preventive measure for Samsung to clawback any trade-in and/or overtrade discount(s) where there are trade-in value discrepancies.


  1.        Risk and title

    1.   Ownership of the products will only pass to you on the later of either (i) delivery; or (ii) when we receive full payment of all sums due in respect of the products, including delivery charges (if applicable). Risk of loss or damage of the products will pass to you upon delivery.
    2.   In the event of payment transaction failure or duplicate delivery, and the products and/or services are delivered, unboxed or opened, utilised, resold, you undertake to make payment or return the products (in their original unopened condition) immediately. Failing which, the product and/or service warranty will not be honoured and a police report will be lodged.


  1.        Product warranties

Product warranty details can be found here: https://www.samsung.com/sg/support/warranty/


  1.    Limitation of Liability

To the fullest extent permitted by the law (and without limitation to any other provision in these Terms), Samsung, and each of our related entities, exclude any liability for direct, indirect or consequential loss or damage incurred by you in connection with our Website, whether through use of goods purchased online or any third party linked websites and any materials posted on it.


  1.    Privacy Policy

Any personal information that Samsung collects from you on our Website will be in accordance with our privacy policy available at https://www.samsung.com/sg/info/privacy/.


  1.    Availability and Confidentiality

    1.    Access to our Website, is permitted on a temporary basis, and Samsung reserves the right to withdraw or amend the Website without notice. Samsung shall not be liable if, for any reason, the Website is unavailable at any time or for any period.
    2.    From time to time we may, at our sole discretion, restrict access by any one user, groups of users or all users to parts of the Website and/or to our entire Website without notice and/or assigning any reason.
    3.    You must keep confidential any user name, password, order confirmation number or any other piece of information provided and not disclose it to any third party. Samsung reserves the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if (in our opinion) you fail to comply with these Terms.
    4.    You are responsible for making all the arrangements necessary to have access to the Website. You are also responsible for ensuring that persons who access the Website through your internet connection are aware of these Terms and comply with them. Please notify us at privacy.sg@samsung.com immediately in writing if you become aware that activities on your account are unauthorised or you have become aware that your account details have been compromised.
    5.    Samsung reserves the right to suspend, modify or amend the Website at any time.


  1.    Viruses, hacking and other offences

    1.    You must not misuse the Website by knowingly or negligently introducing viruses, Trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website, or attack the Website via a denial of service attack, distributed denial of service attack or other similar means.
    2.    Samsung will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or downloading any material posted on it or any third party linked website.


  1.    Transfer of rights and obligations

The Contract between Samsung and you is binding on both parties and on Samsung’s successors and assignees. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without Samsung’s prior written consent.


  1.    Waiver

The failure by Samsung to exercise or enforce any right or provision under these Terms will not constitute a waiver of such right or provision. Any waiver of any provision under these Terms will only be effective if it is communicated to you in writing.


  1.    Severability

If any court or competent authority decides that any of the provisions in these Terms or any provisions of the Contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

  1.    Applicable Law

These Terms are governed by and shall be construed in accordance with the laws of Singapore and each party irrevocably submits to the non-exclusive jurisdiction of the courts of Singapore in respect of any dispute arising out of these Terms and/or Contract made through the Website.


  1.    Entire Agreement

These Terms constitute the entire agreement between Samsung and you and shall supersede and replace in entirety all previous agreements and undertakings between Samsung and you. No variation or addition to these Terms shall be binding unless agreed in writing between Samsung and you.


Returns & Cancellations



Days from the date of delivery

Incorrect orders

  • Not what you ordered; or
  • Missing items or parts


Sealed box (unopened)


Change of mind

  • Only applicable to Smartphones,    Tablets, Watches, Galaxy Buds and Mobile Accessories


Sealed box (unopened)


Functional defects

Unboxed with no product damage


Product damage (i.e. cosmetic / surface / external)

Unboxed but unused


  1.       When can I return?

After the applicable return period, the product is covered by the warranty terms and conditions from Samsung. Please refer to https://www.samsung.com/sg/support/warranty/ for more information.


  1.       How can I return?




1800-7267864 (1800 SAMSUNG)

and select option 8

Operating hours: 8am – 8pm

sgonlinestore@samsung.com for any Samsung Online Store enquiries

www.samsung.com/sg/  Click Chat Widget to speak to Samsung People.


  1.       Provide proof of purchase with delivery order receipt and order / invoice number.
  2.       The product must be shipped back to us via our appointed courier company. There will be no charge for returning products within the applicable return period.
  3.        Product must be in brand new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity, redemption cards) and free gifts received with it. All packaging must be unmarked and not defaced in any manner.
  4.       For products returned without original packaging, accessories and free gifts, refund shall be processed after deducting the retail value of the missing items.
  5.       Product must be returned in its original delivery box (or with suitable packaging) to protect the product from damage during returns processing.
  6.         Samsung reserves the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified and for any other reason whatsoever at Samsung’s sole discretion.

Returns Process

  • If return is processed to be invalid, we will notify you and arrange for the products to be sent back to you. A delivery fee will be chargeable.
  • If return is processed to be valid, for incorrect products, we will deliver the correct product to you. For defective products, we will process your refund through the same mode of payment as the original purchase.


  1.       What cannot be returned?

  • Products (original packaging, along with all accessories (including manuals, warranty cards, certificate of authenticity, redemption cards) and free gifts) damaged by the customer.
  • Custom-ordered products (e.g. stamping your name on the product surface). 
  • For hygiene reasons, products such as earphones, Bluetooth headsets, wired headsets, headphones, etc. that have been unboxed.