Due to current COVID-19 conditions, we will be implementing threshold delivery only.
Online Schedule Home Deliveries:
- Please note that many delivery agents are not entering homes at this time.
- Items will be delivered to your door or to your front porch or garage if safe to do so provided that you are at home to accept the delivery.
- However, if you live in an apartment: Deliveries will be made to the front door of your building, not your unit. You will be required to be present to accept the delivery.
- If you have any questions or concerns, please call our Customer Care Team at 0860 726 7864
For Service Returns or Replacements:
We take payment for your order during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.
We accept Visa® and MasterCard®. The relevant servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
For any technical difficulties you are experiencing with our website, please chat with us at https://www.samsung.com/za/support/ Monday to Friday 8AM- 8PM, Saturday 8AM -1PM, 7 days a week, or you can call us at 0860 726 7864, or email us at email@example.com .
Delivery takes 1 to 7 business days depending on the delivery location you selected.
Cancellations and Returns
You may cancel your order prior to the point at which you receive a notification that it is being dispatched for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.
Parcel delivery orders cannot be cancelled, however a free return label can be provided to you upon request.
You can return your product within 14 days of delivery, by contacting our Customer Care Team . All products returned to Samsung Electronics South Africa Proprietary Limited ("Samsung Electronics") must be in the original packaging with all original items (such as manuals, remotes, chargers, cables, etc.). If your product is not returned with all original items or if the items are damaged, Samsung Electronics may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund by the value of the missing or damaged items. Delivery fees from your original order will not be refunded, unless the merchandise is determined by Samsung Electronics, in its sole discretion, to be defective.
If your order is successful, an email will be sent to the email address you provided to us confirming that your order was successful. The email will only be sent to you once we have processed your order and which may take up to 24 hours. If you have not received your order confirmation email within 24 hours of placing your order, please check your junk email or spam folder for the email.
Alternatively, please log in to your Samsung Account to check your order summary. If you do not have a Samsung Account, please contact our Customer Care Team at 0860 726 7864.
Ordering online from Samsung Electronics is easy, but if you are having some trouble the following steps may help.
Once you have browsed or searched our e-Store and have found a product that you would like to purchase:
- Click on 'Add to Basket'
Note: A red dot with the number of products added to your e-cart is displayed in the top right corner of the screen. You can click the basket icon at any time to check out when you have products in your e-cart.
The following steps will take you through the Guest Checkout Process.
Your order is complete when the order confirmation page is displayed on your screen confirming all your purchase details and order number.
Product and Services
Yes, you can track the status of your delivery.
Go to 'My Account' (Located on top right corner of your screen) and select 'Order'.
If you have a Samsung Account, sign in with your account details. If you do not have a Samsung Account:
The status of your order will be displayed. To track the status of your delivery, click on 'Track your shipment'
Yes, Samsung Electronics will send you an email containing the tracking information of your order once your order has left the warehouse.
The Phones work with compatible SIM cards from any South African carrier. The Phones may be compatible with other mobile networks around the world. Please contact your local service provider for more details.
A Samsung Account is an optional membership that gives you as the holder of that account access to multiple Samsung entertainment services on your mobile phone, tablet, TV and computer. These include Apps, Chat, Games, Books, Music, Movies, TV and more.*
View the list of services and sign-up for your Samsung Account here.
*Internet connection required. Data, subscription or other charges may apply. Content may change without notice. Usage may be subject to third party agreements.
You can manage your account and other personal information including your registered addresses:
- login to your account;
- select 'MY SAMSUNG';
- select 'Shopping Support'; and
- select 'Preference' or 'Address Book'.
Our customer service agents can offer you assistance if required. For security reasons we will only be able to help you with updating or changing addresses. Please call our Customer Care Team 0860 726 7864
Please call 0860 726 7864 or email to firstname.lastname@example.org for any Samsung Online Store enquiries. Our customer service team is operating Monday to Friday 8AM- 8PM, Saturday 8AM -1PM, 6 days a week.