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faq

Payment is taken during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.

We accept Visa®, MasterCard®, American Express®, and PayPal®. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to do not need to match your billing address.
For large TVs (55" and above), Samsung delivers your product via a third party logistics company offering you the “room of choice” scheduled delivery service. For mobile products, tablets, wearable, small TVs, TV Accessories and Audio products, Samsung offers free parcel delivery.
The cost of scheduled delivery is $69 or $99 per order, depending on the destination postal code. The parcel delivery is free.

Shipping will take approximately 1 to 7 business days depending on your shipping location.

Scheduled delivery orders can be cancelled 72 hours prior to your selected delivery date for full refund.

Parcel delivery orders cannot be cancelled, however a free return label can be provided upon request.

You can return your product within 15 days of delivery, by contacting our On-line Shopping Team. All merchandise returned to Samsung must be in the original packaging with all original items (such as manuals, remotes, cables, etc.). If your merchandise is not returned with all original items or if the items are damaged, Samsung may in its sole discretion either reject the return entirely or accept your return but reduce the amount of your refund credit by the value of the missing or damaged items. Shipping and handling fees from your original order will not be refunded, unless the merchandise is determined by Samsung, in its sole discretion, to be defective.

All successful order transactions will receive an order confirmation email once the order has been processed. If you have not received your order confirmation email within 24 hours, check your junk email or spam folder.

Alternatively, log in to your Samsung Account to check your order summary. If you do not have a Samsung account, you can contact our Customer Care Team on 1 800 SAMSUNG.

Ordering online from Samsung is easy, but if you are having some trouble the following steps may help.

Once you have browsed or searched the Online Store and have found an item that you would like to purchase:

  • Click 'Add to Basket'

Note: A red dot with the number of items added to your cart is displayed at the top right of the screen. You can click the basket icon at any time to check out when you have items in your cart.

  • To continue shopping, close the ‘Go to Checkout Now’ window and continue to add desired items to your cart.
  • When ready to purchase, click 'Go to Checkout Now' or click on the basket icon and select 'Go to Checkout'.
  • If you have a Samsung Account you can sign in with your account details, or you can checkout as a guest.

The following steps will take you through the Guest Checkout Process.

  • Click 'Checkout as Guest'
  • Check and edit the contents of your cart
  • If you have a Promotion Code, enter the code and click 'Apply'. Promotions Codes are case sensitive
  • Choose your desired delivery option
  • Select payment method
  • Review the terms and conditions for your purchase, tick the check box agree to the terms
  • Enter your email address
  • Enter your contact and shipping details, then click 'Validate Address'
  • Enter billing details
  • Click 'Place Order'
  • Enter credit card details and click 'Apply'
  • Review your order and click 'Payment' to finalise

Your order is complete when the order confirmation page is displayed confirmation your purchase details and order number.

If you are having issues with a promotion code, please contact us at 1 855 254 4747 for assistance.

Samsung account member: Just sign into your Samsung account here and select “My Orders”.

Guest account: Track your order here using the order number and the email address.

Yes, you can track the status of your shipment.

Go to 'My Account' (Located on top right of your screen) and select 'Order'.

If you have a Samsung Account, sign in with your account details otherwise:

  • Select Guest Sign In
  • Enter your order number (you'll find this in your order confirmation email)
  • Enter the email address used to place the order

The status of your order will be displayed. To track the status of your delivery, click on on 'Track your shipment'

Yes, Samsung will send you an email once your order has been shipped. This email will contain tracking information, as well as unlock information if you purchased a mobile device.

The Phones work with compatible SIM cards from any Canadian carrier. The Phones may be compatible with other wireless networks around the world. Contact your local service provider for more details.

A Samsung Account is an optional membership that gives you access to multiple Samsung entertainment services on your mobile phone, tablet, TV and computer. These include Apps, Chat, Games, Books, Music, Movies, TV and more.*

View the list of services and sign-up for your Samsung Account here.

*Internet connection required. Data, subscription or other charges may apply. Content may change without notice. Usage may be subject to third party agreements.

You can manage your account and other personal information including your registered addresses:

  • login to your account;
  • select 'MY SAMSUNG';
  • select 'Shopping Support'; and
  • select 'Preference' or 'Address Book'.

Our customer service agents can offer you assistance if required. For security reasons we will only be able to help you with updating or changing addresses. Please call 1 800 SAMSUNG

Yes, you can simply checkout as a guest.

Samsung is committed to quality products. For information on warranty period and warranty services, visit our Warranty section here.

For the peace of your mind, Samsung offers extended warranty plans that add additional year(s) of protection to the standard manufacturer’s warranty provided by Samsung. To purchase or find out more about the extended warranty program, visit Extended Warranty section here.