Due to current COVID-19 conditions, Large TV’s and appliances will NOT be able to be placed in the “room of choice” which is a service provided under normal circumstances. We will be implementing threshold delivery only.
Online Schedule Home Deliveries:
- Please note that many delivery agents are not entering homes at this time.
- Packaged Large items will be delivered to your door or to your front porch or garage if safe to do so provided that you are at home to accept the delivery.
- However, if you live in an apartment or condominium: Large Deliveries will be made to the front door of your building, not your suite. You will be required to be present to accept the delivery.
- If you purchased any additional delivery services, including appliance removal and recycling, please note that these services are suspended for the time being. You will receive an automatic refund for them once your delivery is completed.
- If you have any questions or concerns, please call 1-855-254-4747
For Service Returns or Replacements:
- For Service returns or exchanges of large items, you must either have the item available outside your front door at the time of delivery, unless you have made prior arrangements with Samsung Electronics Canada customer service. You can contact Samsung Electronics customer service at 1-800-SAMSUNG.
- Delivery agents that are reporting or exhibiting flu-like symptoms, or have travelled outside of Canada in the last 14 days, will not be allowed to conduct deliveries.
- Please use your own pen to sign any delivery paperwork. If the delivery agent is using a handheld device, please avoid touching it; the agent should manually type your name and device may be signed by the back of your own pen. Pictures of the delivery may also be taken by the delivery agent.
- Customers and Delivery agents should practice the recommended social distancing and abide by all public health directions at all times.
- We will continue to add delivery updates to this page as the situation changes. If you have additional questions about deliveries, please call us at 1-855-254-4747.
Cancellation & Return
Parcel delivery orders cannot be cancelled, however a free return label can be provided upon request.
Alternatively, log in to your Samsung Account to check your order summary. If you do not have a Samsung account, you can contact our Customer Care Team on 1 800 SAMSUNG.
Once you have browsed or searched the Online Store and have found an item that you would like to purchase:
- Click 'Add to Basket'
Note: A red dot with the number of items added to your cart is displayed at the top right of the screen. You can click the basket icon at any time to check out when you have items in your cart.
- To continue shopping, close the ‘Go to Checkout Now’ window and continue to add desired items to your cart.
- When ready to purchase, click 'Go to Checkout Now' or click on the basket icon and select 'Go to Checkout'.
- If you have a Samsung Account you can sign in with your account details, or you can checkout as a guest.
The following steps will take you through the Guest Checkout Process.
- Click 'Checkout as Guest'
- Check and edit the contents of your cart
- If you have a Promotion Code, enter the code and click 'Apply'. Promotions Codes are case sensitive
- Choose your desired delivery option
- Select payment method
- Review the terms and conditions for your purchase, tick the check box agree to the terms
- Enter your email address
- Enter your contact and shipping details, then click 'Validate Address'
- Enter billing details
- Click 'Place Order'
- Enter credit card details and click 'Apply'
- Review your order and click 'Payment' to finalise
Your order is complete when the order confirmation page is displayed confirmation your purchase details and order number.
Product & Services
Go to 'My Account' (Located on top right of your screen) and select 'Order'.
If you have a Samsung Account, sign in with your account details otherwise:
- Select Guest Sign In
- Enter your order number (you'll find this in your order confirmation email)
- Enter the email address used to place the order
The status of your order will be displayed. To track the status of your delivery, click on on 'Track your shipment'
View the list of services and sign-up for your Samsung Account here.
*Internet connection required. Data, subscription or other charges may apply. Content may change without notice. Usage may be subject to third party agreements.
- login to your account;
- select 'MY SAMSUNG';
- select 'Shopping Support'; and
- select 'Preference' or 'Address Book'.
Our customer service agents can offer you assistance if required. For security reasons we will only be able to help you with updating or changing addresses. Please call 1 800 SAMSUNG