Shopping online with us is easy and completely secure.
You can place an order online in just a few simple steps:
- Select an item you would like to purchase, and then click the add to cart button from either the quick view or product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are done shopping, click on the Shopping Cart, and follow the checkout steps.
- You will receive an email confirming your order that includes your Order Number.
If you experience any technical difficulties with our website, please call us toll-free at 800-2474357, seven days a week, 8 am to 10 pm, or email us.
If you have correctly entered all your information and are still unable to complete the checkout process, we may need further information for our security check. Alternatively, you can try a different payment mode. Please call us toll-free at 800-2474357, seven days a week, 8 am to 10 pm to receive assistance while placing an order.
Terms and Conditions differ from voucher to voucher. Please read the Terms and Conditions carefully before proceeding. Give us a call toll-free at 800-2474357, seven days a week, 8 am to 10 pm, for any further queries.
We accept credit card, debit card (Mada) payments, Cash on Delivery or Card on Delivery. However, the availability of some of the payment options may be restricted during certain promotional periods or due to local laws.
Your order value will be charged on your credit card when the order is confirmed.
The timeline for your order's shipment can vary between 1 to 5 working days depending on your location address.
Keep your order details and billing information from your email handy, and call us toll-free at 800-2474357, so we can initiate a thorough search for your shipment with the carrier.
If your product was damaged in transit, do not accept the shipment. After refusing the delivery, the item(s) will come back to us. When it is received, your refund will be automatically initiated.
The refund can take up to 15 days from the receipt of the item(s), however, it is often sooner (within 3-5 days). If you still wish to purchase the same item(s), just go ahead and place a new order with us.
Unopened sealed products in their original, unused condition can be returned within a period of up to 7 days from the date of purchase.
If the device has a defect which is not caused by an external force (misuse) and under warranty, the device can be returned within a period of up to 7 days from the date of purchase to our Authorized Service Center for their evaluation.
Unopened sealed products in their original, unused condition can be returned within a period of up to 7 days from the date of purchase. You can schedule a pick-up by calling Samsung Customer Care Center (800-2474357).
All mobile phones, tablets and Wearables are covered under a warranty period of 24 months from the date of purchase.
Unfortunately, our warranty is valid only in the Kingdom of Saudi Arabia.
The back cover and straps are not covered by warranty.