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faq

About the Samsung Account
Samsung Account is a free integrated membership service that enables you to use Samsung service on smartphones, tablets, websites, TVs and other devices. Enjoy various Samsung service through your Samsung account, without having to sign up for each service separately.

If you have Samsung Account, you can enjoy:
-Exclusive offers and perks
-Easy order tracking and product registration
-Apps like, Samsung Pay, and Galaxy Apps
-World-class customer support

You can manage your account and other personal information.
Step 1. login to your account;
Step 2. Select 'my account'; and
Step 3. Select 'profile' and click "Update your personal details'
 

LOGGING IN/OUT

Signing In
You can sign in by clicking on the 'Log-in' link at the top of this page.

Signing Out
You can sign out by clicking on 'Log-out' shown at the top of the page.

Please contact our Customer Support Team  at 1800-88-9999, Monday to Friday from 09:00 to 18:00, and excluding public holidays for assistance

FIND AND RESET PASSWORD

Please click on the 'Forget Password' on the login page. You will then be sent an email with instructions.

ORDERING

• You can then choose to continue shopping or go directly to Checkout.
• Once you have selected all the items you would like to purchase, click on the Shopping Cart icon located at the top right corner of the page to review your order and proceed to checkout.
• You will receive an email confirming your order that includes your order number.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder.Alternatively, log in to your Samsung Account to check your order summary. Otherwise, Please contact our Customer Support Team  at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

For any technical difficulties you are experiencing with our website, Please contact our Customer Support Team  at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays or email us at my_shop@samsung.com

PAYMENT METHODS

We accept a variety of payment method via ipay88 (local internet banking and credit/debit cards). ipay88 is a regulated payment service provider under Malaysia Payment System Act offering local internet banking service such as
1) Maybank2U
2) CIMB
3) Hong Leong Online
4) RHB Online
5) Ambank
6) Alliance
7) Bank Rakyat Online
8) Affin
9) Bank Simpanan Nasional
10) FPX(online payment recognized by Bank Negara)

Currently, we do not support any Cash on Delivery option.

If you believe a payment has been taken more than once. Please contact our Customer Support Team  at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.

0% INSTALMENT
0% interest instalment is a repayment schema that allows you to use your credit card to make a transaction and then repay the amount in instalments over the course of 6 months or 12 months with 0% interest free.

1. Add your favorite product(s) to your shopping cart and proceed to checkout
2. In the Payment Gateway screen, open the dropdown menu under Available Payment Methods.
3. Select your preferred credit card type and choose the 0% Installment option.
4. Enter your credit card details and select your preferred instalment payment plan. Complete the payment
5. The full amount of your purchase will be reflected in your order confirmation email. (please note that your monthly payment will be reflected in your next monthly credit card statement.)

We currently have 3 banks that offers instalment plan payment method
 
1. Public Bank
2. Maybank
3. HSBC 

WARRANTY CLAIMS
Yes, all Samsung products are covered under manufacturer warranty. Further details about warranty can be found on our website: https://www.samsung.com/my/support/warranty/

The manufacturer’s warranty provided with Samsung products varies depending on the product. Information regarding the Samsung warranty can be found in the box for the Samsung product.

If you have a fault with a product you have purchased from us please contact us. Contact details and further details about the warranty can be found on our website: https://www.samsung.com/my/support/warranty/
 
You must retain your proof of purchase/delivery invoice for future reference and in order to make a claim under the manufacturer’s warranty.
 
The manufacturer’s warranty does not affect your rights under your purchase contract with us or your statutory rights.

PRICE
As of 1st June 2018, all prices shown on Samsung.com have been amended to exclude GST from the total price. For further enquiries, please do not hesitate to contact our customer support team

Chargeable aircon installation service is available (for Klang Valley areas only) when you purchase aircon from Samsung online store. Please view Installation T&C for more info

If you experience a fault with the product within 14 calendar days upon receipt, please contact our Customer Support Team  at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.  or drop us an email at my_shop@samsung.com

SERVICE

Chargeable aircon installation service is available (for Klang Valley areas only) when you purchase aircon from Samsung online store. Please view Installation T&C for more info

ISSUES

If you experience a fault with the product within 14 calendar days upon receipt, please contact our Customer Support Team  at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.  or drop us an email at my_shop@samsung.com

RETURNS

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Incorrect:
The item is not the item you ordered. The model or colour is different from what is indicated on the order summary, or there are missing items or parts inside the packaging.

Damaged:
The items is found to be damaged upon receipt.

Defective:
For any Technical Defect, customer must refer to any Samsung Service Centre nearby for further advice.

Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt. (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging) to protect the Product from damage during return delivery.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and call our customer service careline at 1800-88-9999 Mon - Fri 9am - 6pm (Excluding Sat, Sun & Public Holidays)

- Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) working days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

- If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Agent.  If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase or replace a new unit.

- If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

If the item is covered by Samsung warranty policy, you may bring the item to any Samsung customer service center outlet or you may contact Samsung Careline at 1800-22-8899 for enquiry.
DELIVERY TIMES

In line with FMCO, only Mobile, IT and small appliances may be delivered during this period. For orders to East Malaysia, please expect some delays during FMCO period for all large appliances which includes but not limited to Televisions, Refrigerators and Washing Machines. We apologise for the delay. For a list of non-deliverable or serviceable areas, please view the link here: https://shop.samsung.com/my/non-delivery-area

Shipping Option Cost (RM) Details
Standard Delivery FREE West Malaysia: Next working day delivery for Mobile, Tablets & Accessories; 1 to 3 working days for other products
East Malaysia: Please allow 5 to 7 working days
*This is an estimate delivery lead time and is subject to change.
Same Day Delivery RM 15 Place your order before 11am (Monday to Friday) for same day delivery, excluding Public Holidays.
Orders placed after 11am on Friday will be delivered on Monday.
Max 5 items per order. Orders with more than 5 items will be delivered the next working day
Premium Delivery Service RM 85 Service Included:
i. One to one Device Tutorial and Demo
ii. Apps installation and Data Transfer
iii. 24/7 Premium Careline
This is a scheduled delivery, you will be contacted via phone.
Terms and conditions apply.

Samsung Premium Delivery Service (the "Service" or "Services")
1. Introduction

i. One-time premium delivery service for online purchases. Services will take place as set forth in this document (the "Service Scope") at Customer’s location, as identified on the invoice.
ii. This Service is provided by Samsung SDS Malaysia Sdn Bhd (“SDS”). The Service transaction is between the Customer and SDS. Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) is only hosting this site for this Service to connect SDS and Customer. Customer acknowledge that Samsung is not itself a service provider for the Service stated herein.
iii. By purchasing these Services from SDS, Customer agrees to be bound by all terms and conditions set forth in this terms and conditions stated herein.

2. Service Hours.
Service will be available Monday to Saturday only, excluding Sunday and Public Holidays
MONDAY - FRIDAY: 8:30am - 6:00pm
SATURDAY: 10am - 3:00pm only
Area: Klang Valley only

3. Scheduling for Premium Delivery.
i. Within two (2) business days of ordering your Service, you will be contacted by One Mobile Care (OMC) to schedule an agreed date for the premium service and delivery of the item to your home.
ii. A technician will arrive at your doorstep on the agreed date and carry out the Service Scope mentioned below.
iii. Items purchased under the same order that do not require the premium service will be delivered separately through courier and will follow the usual shipping terms and conditions.
iv. Premium service must be scheduled within 7 days from the order date.

4. Cancellation of the Service
Cancellation of the service and order will not be permitted once payment has been confirmed
Customer should liaise directly with the OMC personnel should there be any request to change or reschedule the appointment date. Customer is therefore agree to be fully liable and shall fully absorb any additional charges or fees (if there's any) that might incur due to the change of the appointment date.

Change or reschedule of the appointment date must be within 3 working days from the fixed appointment date. Change or reschedule request after 3 working days from the fixed appointment date is strictly not acceptable.
OMC personnel however has the absolute right not to accept or reject customer rescheduling request subjected to their personnel workloads and manpower availability.

5. PREMIUM DELIVERY SERVICE SCOPE
This Service Scope anticipates a standard service as mentioned below only.
Service Scope Includes:
i. One to one Device Tutorial and Demo
ii. Apps Installation and Update
iii. Data Transfer *
iv. 24/7 Premium Careline by Samsung Customer Service at 1 800 88 7799
v. Any Return is only applicable when the device is faulty, or cannot operate due to technical or system issue DURING unbox at customer location by OMC service personnel. This is strictly not applicable after the personnel has left the location. If device found out to be faulty after the personnel left the location, Customer will need to follow the normal after sales service process provided by Samsung Customer Service Centre.
* By allowing the OMC personnel to perform data transfer on behalf, customer is therefore giving full consent to OMC personnel to perform the necessary data transfer and shall not hold any of OMC personnel or SDS personnel liable should there be any data lost or data corrupted during or after the process of data transferring.
Customer is required to have a full back up or copy of the data to avoid any unforeseen issues (such as technical, system, network, etc) that might cause the permanent data lost or data corrupted. With this, customer is aware and agree to be fully liable and would be wholly responsible on her own act and decision, should there be any data lost or corrupted issue during or after the process of data transferring.
Not Included With This Service Package:
i. Affix new screen protector
ii. New casing purchase
iii. Service, clean, repair old device
iv. Dispose old device
v. Trade-in old device
vi. Other service item or request that’s not mention in the above service scope.

6. General
i. In the event Customer have queries with regard to this Service; please call Samsung Customer Service at 1 800 88 7799 for clarification.

ii. By participating in this Service, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of SDS on every aspect of this Service shall be final and binding.

iii. Samsung and/or SDS reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.

iv. Samsung shall not be liable or responsible in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Service. If there is any dispute between Customer and SDS or the installer, Customer agrees that Samsung is under no obligation to be involved.

v. By participating in this Service, each Customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with this Service, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

vi. The Customer acknowledges that Samsung and SDS may collect Customer(s) information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the performance of Service. By purchasing the Services, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html. and SDS Privacy Policy.

vii. The Customer will be deemed consented to use their Personal Data in the manner set out in Samsung Privacy Policy and SDS Privacy Policy when using the Service.

viii. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.

 

SHIPPING ISSUES

Please contact our Customer Support Team at 1800-88-9999 for assistance, Monday to Friday from 09:00 to 18:00, and excluding Sat, Sun & public holidays.and our team will verify.

Step 1: Select your item for purchase and click 'Add to Cart'.

Step 2: Copy valid promo code

Step 3: Enter the promo code in the "promo code' box in cart and click 'redeem'

You can only use one voucher code per order, so go ahead and save your other codes for your next purchases!

These customer terms and conditions ("terms") set out the terms and conditions relating to the use of our website at https://shop.samsung.com/my/ (our "site") and the contract between us for the sale of products ("contract") via the area on the site where we sell products (the "online store"). these terms do not cover the sale of our products by third parties to you. 

In order to use the site, including the online store, you must first agree to these terms. you must not use the site and may not accept these terms if you are not of legal age to form a binding contract with samsung. 

Please read these terms carefully and understand them, before ordering any products through our site ("products"). you should understand that by ordering any of our products, you accept these terms. you may print a copy of these terms for future reference.

We reserve the right to amend these terms from time to time. whenever you wish to use the site, please check these terms to ensure you understand these terms which will apply at that time. these terms were most recently updated on 30 may 2018 

 

1. Information about us 

1.1. In these terms, "we", "us", "our" or "samsung sds sdn. bhd" means Samsung SDS Malaysia Sdn. Bhd. (958761-v), a corporation organized and existing under the laws of malaysia and having its registered place of business at bbt one the tower, a-5-1, 5th floor south tower, lebuh batu nilam 1, bandar bukit tinggi, 41200, klang, selangor malaysia. we operate the samsung estore ("online store") through its website ("site") in accordance with these terms. 

 

2. Products 

2.1. Any images or photographs of the products that we put on our site are for illustration only and actual products available for purchase in malaysia may differ from that shown. we use reasonable endeavours to make sure the colours, sizes and details are displayed accurately but errors may occur. in addition, we cannot guarantee that the way in which your computer displays these colours or details accurately reflects the products made available by us. the products you receive may therefore vary slightly from those advertised. 

2.2. Any packaging that we use to provide the products to you may vary from any packaging indicated on our site (where applicable).

 

3. Order for products 

3.1. Our order process will permit you to check the products you have ordered and amend any errors before submitting the order. please ensure that you read through your order before submitting it. 

3.2. Your order constitutes an offer by you to buy our products on these terms. you are deemed to have placed an order with us by ordering via our online checkout process. we will only accept your offer (and form the contract of sale) when we send you an email confirming your order (“purchase order”). these terms constitute the entire contract between us and you for the supply of products. 

3.3. We may refuse to accept your order or reverse your order: 

3.3.1. Where the product is not available; 

3.3.2. Where we cannot obtain authorization for your payment; 

3.3.3. If there has been a pricing or product description error (see clause 3.6 below); or 

3.3.4. If you do not meet the eligibility criteria set out in clause 5 below. 

3.4. The contract will only be formed when we send you an email that contains the purchase order. the parties to the contract are you and samsung sds sdn. bhd. 

3.5. The contract will relate only to those products whose dispatch we have confirmed in the purchase order. we will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate purchase order. 

3.6. All our products are subject to availability. if, for any reason, any or all of the products you have ordered are or become unavailable or there has been an error in the price on our site or the online store we will make reasonable efforts to notify you of this as soon as possible after becoming aware of it and advise you of the revised delivery dates. in such cases, if you have already paid for the products we will either notify you when the products will be delivered or refund you the amount paid as soon as reasonably possible. 

 

4. Service availability 

We do not accept orders from addresses outside malaysia 

 

5. Your status 

5.1. By placing an order through our site, you warrant that: 

5.1.1. You are legally capable of entering into binding contracts; 

5.1.2. You are at least 18 years old; 

5.1.3. Any information you provide to us is complete and accurate; 

5.1.4. You are a resident in malaysia; 

5.1.5. You are accessing our site from malaysia; and 

5.1.6. You are purchasing products in your individual capacity for personal and domestic, non-commercial use.

 

6. Our status 

6.1. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. we cannot give any undertaking that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our website, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. you acknowledge that samsung sds sdn. bhd is not responsible for the availability of, and does not endorse the content of, links to external third party websites. this disclaimer does not affect your statutory rights against the third party seller. 

6.2. You acknowledge that samsung sds sdn. bhd is not liable for any loss or damage that you may suffer as a result of the availability of, or your access to, any external links, including as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such external links. 

 

7. Delivery location 

the delivery address must be located within malaysia. we may not be able to deliver to certain locations that have restricted access. 

 

8. Delivery method 

8.1. We will use a courier service to deliver the products to you. 

8.2. The date of dispatch listed on the purchase order is the estimated date of dispatch as is reasonably estimated by us. 

8.3. Delivery of the products does not normally include installation unless we expressly specify otherwise for a product on our site. 

8.4. We will be deemed to have delivered the product(s) to you when we deliver them to the address you gave us when placing the order or signing up to our online store. 

8.5. Within a reasonable time after delivery, we will send you an email to advise that the products have been successfully delivered to the address you gave us. 

 

9. Risk and title 

ownership of the products will only pass to you on the later of either delivery or when we receive full payment of all sums due in respect of the products, including delivery charges (if applicable). 

10. Price and payment 

10.1. The price of the products will be as quoted on our site from time to time, except in cases of obvious error. product prices include gst at the current rates. unless specified otherwise, the price quoted on our site for products does not include delivery charges. 

10.2. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an purchase order. 

10.3. Payment for all products must be made either by online payment, credit card, debit card and is collected by samsung sds sdn. bhd. 

11. Errors and omissions 

Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. we will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. if a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you that we are rejecting it. if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

 

12. Product warranties 

Details on any warranty samsung malaysia electronics (sme) sdn bhd (“samsung”) offers for a product that you may select for certain products are available here: [ http://www.samsung.com/my/support/warranty ]. 

 

13. Exclusion of warranties 

13.1. You may have rights which cannot be excluded, restricted or modified. the exclusions of warranties, and the limitation of liability in clause 14 below, apply subject to any rights you may have under such laws. 

13.2. You expressly understand and agree that your access to and use of the site is at your sole risk and that the site is provided "as is" and "as available". in particular, samsung sds sdn. bhd does not warrant to you that 

13.3. Your access to and use of the site, including for the purpose of purchasing products through the online store, will meet your requirements (and you expressly acknowledge that you have relied on your own experience, skill and judgment to evaluate the site and products and that you are satisfied as to the suitability of the site and products to meet your requirements); or 

13.4. Your access to and use of the site will be uninterrupted, error free, timely or secure. 

13.4.1. Without limiting the foregoing, and to the extent permitted by law, all express and implied representations, conditions, warranties, guarantees or other provisions that are not contained in these terms (whether based in legislation, the common law or otherwise) are excluded, including any representations, conditions, warranties or guarantees as to acceptable quality, fitness for purpose or timeliness. 

13.4.2. If any condition, warranty, guarantee or other provision is implied or imposed in relation to the contract (whether based in legislation, the common law or otherwise) and cannot be excluded (a "non-excludable term"), and samsung is able to limit your remedy for a breach of such non-excludable term, then samsung's liability for such a breach of a non-excludable term is limited to one or more of the following, at samsung's option: 

13.4.3. In relation to goods, the replacement of goods or the supply of equivalent goods, the repair of goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired; or 

13.4.4. In relation to services, the supplying of the services against or the payment of the cost of having the services supplied again. 

 

14. Our liability to you 

14.1. We will be liable for a failure to comply with these terms where the breach is one that is contemplated by us both at the time that a contract is formed in respect of any particular product order and arises from our negligence but not where the loss or damage is not of a type which was contemplated at the time of the contract. 

14.2. Subject to our or samsung’s obligations under the non-excludable terms, nothing in these terms shall render us or samsung (where applicable) liable to indemnify you in respect of any liability of any kind incurred by you to any other person but this is not an exclusion of any liability that may arise by virtue of a breach by us or samsung (where applicable) of these terms or any negligence on our part or that of our employees or agents. 

14.3. Subject to our or samsung’s obligations under the non-excludable terms, we will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by both you and us when you commenced using the site or online store or when a contract was formed. 

14.4. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by law, or any other matter in respect of which it would be illegal for us to exclude, or attempt to exclude, our liability. 

14.5. Subject to clause 14.4, we or samsung will not be liable for losses that result from our failure to comply with these terms due to or arising from loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data, or waste of management or office time. 

 

15. Use of any personal information and data you provide to us 

any personal information that we may collect from you on our site, whether on online forms or as part of the ordering process, will be dealt with in accordance with our privacy policy available at [http://www.samsung.com/my/shop-faq/privacy-policy] [tlc1] and samsung privacy policy available at [http://www.samsung.com/my/info/privacy/]. 

 

16. Your use of the site 

your use of the site is governed by these terms and conditions found here [http://www.samsung.com/my/info/legal/]. 

 

17. Availability and content 

17.1. Access to the site, including the online store, is permitted on a temporary basis, and we reserve the right to withdraw or amend the site without notice. we shall not be liable if, for any reason, the site is unavailable at any time or for any period. 

17.2. From time to time we may restrict access by any one user, groups of users or all users to parts of the site and/or to our entire site without notice. 

17.3. You must treat any user name, password or any other piece of information provided as part of our security procedures as confidential and not disclose it to any third party. we reserve the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if (in our opinion) you fail to comply with these terms. 

17.4. You are responsible for making all the arrangements necessary to have access to the site and the online store. you are also responsible for ensuring that persons who access the site and online store through your internet connection are aware of these terms and comply with them. please notify us as soon as possible in writing if you become aware that activities on your account are unauthorized or you have become aware that your account details have been compromised. 

17.5. While we will make reasonable efforts to ensure that the information on the site, including on the online store, is correct, the material displayed on it is provided without any guarantees, conditions or warranties as to its accuracy, including, but not limited to, information about the products and prices described on it. 

17.6. The availability of the products which are the subject of your order will be determined by the product description displayed on the online store at the time of placing your order. we will make reasonable efforts to ensure that any product description is a fair representation of the actual products offered. 

17.7. We reserve the right to suspend, modify or amend the site, including the online store and/or the products offered, at any time. 

 

18. Viruses, hacking and other offences 

18.1. You must not misuse the online store by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful. you must not attempt unauthorized access to the online store or our site, the server on which the online store or site is stored or any server, computer or database connected to the online store, or attack the online store or site via a denial of service attack, distributed denial of service attack or other similar means. 

18.2. We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the online store or our site or downloading any material posted on it or any website linked to it.

 

19. Transfer of rights and obligations 

The contract between you and us is binding on you and us and on our respective successors and assignees. you may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent. we may transfer, assign, charge, sub-contract or otherwise dispose of the contract, or any of our rights or obligations arising under it, at any time during the term of the contract. 

 

20. Events outside our control 

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by an “event outside our control”, such as any act or event beyond our reasonable control including, without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, supplier or sub-contractor failure, subsidence, epidemic or other natural disaster or failure of public or private telecommunications network or impossibility of the use of public or private transport. if the event outside our control occurs that affects the performance of our obligations under a contract, we will notify you as soon as possible and our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. we reserve the right to defer the date of delivery of the products or to cancel the delivery of the products in the case of any event outside our control or which is beyond our reasonable control and which prevents or hinders the delivery of the products. 

 

21. Waiver 

If we fail, at any time during the term of the contract, to insist upon strict performance of any of your obligations under the contract or under these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. a waiver by us of any default will not constitute a waiver of any subsequent default. no waiver by us of any of these terms and conditions contained in these terms or in a contract will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 

 

22. Severability 

If any court or competent authority decides that any of the provisions in these terms or any provisions of the contract is invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law. 

 

23. Our right to vary these terms 

23.1. We have the right to revise and amend these terms from time to time by posting them on the site. amendments are usually made to reflect changes in law, the ways in which we accept payments from you and to accommodate changes to the way products are supplied, however, these terms may also be amended for any other reason and in our sole discretion. 

23.2. You will be subject to the policies and terms in force at the time that you order products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the purchase order (in which case we have the right to assume that you have accepted the change to these terms, unless you notify us to the contrary within seven (7) working days of receipt by you of the products). 

 

24. Applicable law 

These terms are governed by and shall be construed in accordance with the laws of malaysia and each party irrevocably submits to the non-exclusive jurisdiction of the courts of malaysia in respect of any dispute arising out of these terms and/or any contract for the purchase of products through the online store. 

 

25. Entire agreement 

We intend to rely upon these terms in relation to the subject matter of the contract. while we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms to be confirmed in writing. 

 

(Version 1, 30-may-2018)

Samsung EPP promotion ("Campaign") is organized by Samsung Malaysia Electronics (SME) Sdn. Bhd. ("Samsung"). The terms and conditions and the Privacy Policy posted on this site will be construed as the terms and conditions ("Terms and Conditions") of this Campaign on which Samsung offers you ("Customer") access to and use of this site for the purposes of this Campaign.

  1. Samsung reserves the right to shorten, extend or cancel the Campaign Period without prior notice.
  2. The sale transaction in this Campaign is between Samsung SDS Malaysia Sdn Bhd (“SDS”) and Customer. Samsung only provides the recommended retail price ("RRP") and redemption guidance on this site. Samsung shall not be responsible for any disputes arising from the purchase of products through the website. Samsung is not involved or a party of any monetary / sale and purchase of the orders and does not receive any payment from the Customer.
  3. Customer agrees to comply with all the above when accessing or using this site. The scope of this Terms and Conditions is limited to Samsung's role of hosting this site and organizing this Campaign only.
  4. Any promo code is valid for one (1) time use only.
  5. Samsung reserves the rights to change any products applicable to this Campaign without any prior notice
  6. Purchases made from this Campaign are not entitled to participate in other running promotions such as trade in, in-store promo, or gift with purchase redemption via Samsung Redemption Management System (RMS).
  7. In the event of an electronic, computer, operational and/or technical error affecting the details or pricing or quantity of the product or any promotion on the website, Samsung reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error.
  8. The standard product warranty coverage as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. Customer is advised to check the website from time to time and stay informed for any changes on the terms and conditions of the warranty.
  9. Any request to change the colour of the model or free gift will not be entertained once the payment has made.
  10. The quantity of Samsung Product(s) or free gift(s) in this Campaign is on “first-come, first-served” basis and also subject to stock availability.
  11. Samsung and/or SDS reserves the right to cancel any order placed by Customer without any prior notice. For avoidance of doubt, any cancellation of orders will not entitle the Customer to any compensation against Samsung and/or SDS for any losses or damages directly or indirectly that may be suffered or incurred by the Customer as a result of the cancellation.
  12. Samsung uses its reasonable effort to keep its site safe, secure, and functioning properly, but Samsung does not guarantee the continuous operation of or access to this site.
  13. The Customer shall assume full responsibility in case of any accident, damage or claim resulting from participating this Campaign and shall fully indemnify and hold Samsung (and our affiliates and subsidiaries) harmless from any claim or demand made by himself/herself or any third party due to or arising out of his/her breach of any of the Terms and Conditions, improper use of the site or breach of any law or the rights of a third party.
  14. Samsung reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.
  15. Samsung shall not be liable in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Campaign.
  16. In case of any dispute on this Campaign, Samsung reserves the right to make the final decision. Samsung’s decision is final and no further correspondence or appeal will be entertained.
  17. By participating in this Campaign, each customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with the Campaign or resulting from acceptance, possession, use or misuse of the free gifts, or travel to or from any gift-related activity, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.
  18. By participating in this Campaign, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of Samsung on every aspect of this Campaign shall be final and binding.
  19. During the Campaign Period, Samsung may collect consumers information including personal information in the form of, among others, survey forms, redemption of free gift forms, interviews, audio recordings, visual recordings and photographs (whether on our own or by appointed service provided) taken during the Campaign. By participating in the Campaign, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html.
  20. For the full Terms and Conditions of Sale, kindly refer to https://www.samsung.com/my/shop-faq/terms-and-conditions/
  21. Email my_shop@samsung.com or call 1800-88-9999 for questions regarding this Campaign.
  22. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.
Coverage Area Postcodes
Kuala Lumpur 50000, 50050, 50088, 50100, 50150, 50200, 50250, 50300, 50350, 50400, 50450, 50460, 50470, 50480, 50490, 50500, 50502, 50504, 50505, 50506, 50507, 50508, 50512, 50514, 50515, 50519, 50528, 50529, 50530, 50532, 50534, 50536, 50540, 50544, 50546, 50548, 50550, 50551, 50552, 50554, 50556, 50560, 50562, 50564, 50566, 50568, 50572, 50576, 50578, 50580, 50582, 50586, 50588, 50590, 50592, 50594, 50596, 50598, 50599, 50600, 50603, 50604, 50605, 50608, 50609, 50610, 50612, 50614, 50620, 50621, 50622, 50623, 50626, 50632, 50634, 50636, 50638, 50640, 50642, 50644, 50646, 50648, 50650, 50652, 50653, 50656, 50658, 50660, 50661, 50662, 50664, 50666, 50668, 50670, 50672, 50673, 50676, 50677, 50678, 50680, 50682, 50684, 50688, 50694, 50700, 50702, 50704, 50706, 50708, 50710, 50712, 50714, 50716, 50718, 50720, 50722, 50724, 50726, 50728, 50730, 50732, 50734, 50736, 50738, 50740, 50742, 50744, 50746, 50748, 50750, 50752, 50754, 50758, 50760, 50762, 50764, 50766, 50768, 50770, 50772, 50774, 50776, 50778, 50780, 50782, 50784, 50786, 50788, 50790, 50792, 50794, 50796, 50798, 50800, 50802, 50804, 50806, 50808, 50810, 50812, 50814, 50816, 50818, 50901, 50902, 50903, 50904, 50906, 50907, 50908, 50909, 50910, 50911, 50912, 50913, 50914, 50915, 50916, 50917, 50918, 50919, 50920, 50921, 50922, 50923, 50924, 50925, 50926, 50927, 50928, 50929, 50930, 50931, 50932, 50933, 50934, 50935, 50936, 50937, 50938, 50939, 50940, 50941, 50942, 50943, 50944, 50945, 50946, 50947, 50948, 50949, 50950, 50988, 50989, 50990, 51000, 51100, 51200, 51700, 51990, 52000, 52100, 52200, 53000, 53100, 53200, 53300, 53700, 53800, 53990, 54000, 54100, 54200, 55000, 55100, 55200, 55300, 55700, 55710, 55720, 55900, 55902, 55904, 55906, 55908, 55910, 55912, 55914, 55916, 55918, 55920, 55922, 55924, 55926, 55928, 55930, 55932, 55934, 55990, 57000, 57100, 57700, 57990, 58000, 58100, 58200, 58700, 58990, 59000, 59100, 59200, 59700, 59800, 59990, 60000, 64000
Petaling Jaya 46000, 46050, 46100, 46150, 46200, 46300, 46350, 46400, 46506, 46547, 46549, 46551, 46564, 46582, 46598, 46662, 46667, 46668, 46672, 46675, 46700, 46710, 46720, 46730, 46740, 46750, 46760, 46770, 46780, 46781, 46782, 46783, 46784, 46785, 46786, 46787, 46788, 46789, 46790, 46791, 46792, 46793, 46794, 46795, 46796, 46797, 46798, 46799, 46800, 46801, 46802, 46803, 46804, 46805, 46806, 46860, 46870, 46960, 46962, 46964, 46966, 46968, 46970, 46972, 46974, 46976, 46978, 47000, 47300, 47301, 47307, 47308, 47400, 47410, 47800, 47810, 47820, 47830
Puchong 47100, 47110, 47120, 47130, 47140, 47150, 47160, 47170, 47180, 47190
Ampang 68000
Serdang 43400
Seri Kembangan 43300
Bandar Puncak Alam 42300
Bangi 43600, 43650
Batu Caves 68100
Cheras 43200, 43207, 56000, 56100
Cyberjaya 63000, 63100, 63200, 63300
Dengkil 43800, 43807
Hulu Langat 43100
Jenjarom 42600, 42610
Kajang 43000, 43007, 43009, 43558, 43500
Kapar 42200
Klang 41000, 41050, 41100, 41150, 41200, 41250, 41300, 41400, 41506, 41560, 41586, 41672, 41700, 41710, 41720, 41900, 41902, 41904, 41906, 41908, 41910, 41912, 41914, 41916, 41918, 41990, 42100
Pelabuhan Klang 42000, 42009, 42920
Rawang 48000, 48010, 48020, 48050, 48100, 48300
Sepang 43900
Shah Alam 40000, 40100, 40150, 40160, 40170, 40200, 40300, 40400, 40450, 40460, 40470, 40500, 40502, 40503, 40505, 40512, 40517, 40520, 40529, 40542, 40548, 40550, 40551, 40560, 40564, 40570, 40572, 40576, 40578, 40582, 40590, 40592, 40594, 40596, 40598, 40604, 40607, 40608, 40610, 40612, 40620, 40622, 40626, 40632, 40646, 40648, 40660, 40664, 40670, 40672, 40673, 40674, 40675, 40676, 40680, 40690, 40700, 40702, 40704, 40706, 40708, 40710, 40712, 40714, 40716, 40718, 40720, 40722, 40724, 40726, 40728, 40730, 40732, 40800, 40802, 40804, 40806, 40808, 40810, 40990
Subang Jaya 47200, 47500, 47507, 47600, 47610, 47620, 47630, 47640, 47650
Telok Panglima Garang 42425, 42500, 42507, 42509
Putrajaya 62000, 62007, 62050, 62100, 62150, 62200, 62250, 62300, 62502, 62504, 62505, 62506, 62510, 62512, 62514, 62516, 62517, 62518, 62519, 62520, 62522, 62524, 62526, 62527, 62530, 62532, 62536, 62540, 62542, 62546, 62550, 62551, 62570, 62574, 62576, 62582, 62584, 62590, 62592, 62594, 62596, 62602, 62604, 62605, 62606, 62616, 62618, 62620, 62623, 62624, 62628, 62630, 62632, 62648, 62652, 62654, 62662, 62668, 62670, 62674, 62675, 62676, 62677, 62686, 62692, 62988
Penang 11500, 11000, 11010, 11020, 11100, 11900, 11960, 11910, 11920, 11950, 14000, 14007, 14009, 14020, 12000, 12100, 12200, 12300, 12700, 12710, 12720, 12990, 13000, 13009, 13020, 13050, 13400, 13409, 13800, 11700, 11600, 11609, 13200, 13210, 13220, 14400, 14300, 14310, 14320, 13100, 13110, 11300, 13600, 13700, 13500, 10000, 10050, 10100, 10150, 10200, 10250, 10300, 10350, 10400, 10450, 10460, 10470, 10500, 10502, 10503, 10504, 10505, 10506, 10508, 10512, 10514, 10516, 10518, 10524, 10534, 10538, 10540, 10542, 10546, 10550, 10551, 10552, 10558, 10560, 10564, 10566, 10570, 10576, 10578, 10582, 10590, 10592, 10593, 10594, 10596, 10600, 10604, 10609, 10610, 10612, 10620, 10622, 10626, 10628, 10634, 10646, 10648, 10660, 10661, 10662, 10670, 10672, 10673, 10674, 10676, 10690, 10710, 10720, 10730, 10740, 10750, 10760, 10770, 10780, 10790, 10800, 10810, 10820, 10830, 10840, 10850, 10910, 10920, 10990, 11050, 11060, 11400, 11409, 14100, 14101, 14110, 14120, 14200, 11200, 13300, 13310, 11800
Johor 80000, 80050, 80100, 80150, 80200, 80250, 80300, 80350, 80400, 80500, 80506, 80508, 80516, 80519, 80534, 80536, 80542, 80546, 80558, 80560, 80564, 80568, 80578, 80584, 80586, 80590, 80592, 80594, 80596, 80600, 80604, 80608, 80620, 80622, 80628, 80644, 80648, 80662, 80664, 80668, 80670, 80672, 80673, 80676, 80700, 80710, 80720, 80730, 80900, 80902, 80904, 80906, 80908, 80988, 80990, 81000, 81100, 81200, 81300, 81310, 81700, 81750, 81550, 81800, 79000, 79150, 79517, 79514, 79550, 79612, 79250, 79520, 79548, 79555, 79630, 79503, 79523, 79606, 79575, 79646, 79511, 79540, 79680, 79601, 79505, 79538, 79546, 79592, 79660, 79603, 79681, 79100, 79200, 79518, 79513, 79552, 79626, 79502, 79521, 79683, 79570, 79632, 79504, 79532, 79605, 79576, 79658
Negeri Sembilan 70000, 70100, 70200, 70300, 70400, 70450, 70500, 70502, 70503, 70504, 70505, 70506, 70508, 70512, 70516, 70517, 70518, 70532, 70534, 70536, 70540, 70546, 70548, 70550, 70551, 70558, 70560, 70564, 70570, 70572, 70576, 70578, 70582, 70586, 70590, 70592, 70594, 70596, 70600, 70604, 70606, 70608, 70609, 70610, 70620, 70626, 70628, 70632, 70634, 70644, 70646, 70648, 70658, 70664, 70670, 70672, 70673, 70674, 70676, 70690, 70700, 70710, 70720, 70730, 70740, 70750, 70990, 71000, 71007, 71009, 71010, 71450, 71459, 71760, 71770, 71800, 71807, 71809, 71950, 71960, 73000, 73007, 73009
Pahang 27300, 27310, 27600, 27610, 27620, 27630, 27670, 28700, 28709, 28707, 28730, 28740, 28750
Melaka 75000, 75050, 75150, 75200, 75250, 75260, 75300, 75350, 75400, 75450, 75460, 75500, 75502, 75503, 75504, 75505, 75506, 75508, 75510, 75512, 75514, 75516, 75517, 75518, 75519, 75532, 75536, 75538, 75540, 75542, 75546, 75550, 75551, 75552, 75560, 75564, 75566, 75570, 75572, 75576, 75578, 75582, 75584, 75586, 75590, 75592, 75594, 75596, 75600, 75604, 75606, 75608, 75609, 75610, 75612, 75618, 75620, 75622, 75626, 75628, 75630, 75632, 75646, 75648, 75662, 75670, 75672, 75673, 75674, 75676, 75690, 75700, 75710, 75720, 75730, 75740, 75750, 75760, 75900, 75902, 75904, 75906, 75908, 75910, 75912, 75914, 75916, 75918, 75990, 76100, 76109, 76200, 76300, 76400, 76409, 76450, 77000, 77007, 77008, 77009, 77100, 77109, 77200, 77400, 77409, 77500, 78000, 78009, 78200
Perak 30000, 30010, 30020, 30100, 30200, 30250, 30300, 30350, 30450, 30500, 30502, 30503, 30504, 30505, 30506, 30508, 30510, 30512, 30516, 30517, 30518, 30519, 30520, 30524, 30532, 30534, 30536, 30540, 30542, 30546, 30548, 30550, 30551, 30552, 30554, 30556, 30560, 30564, 30570, 30576, 30580, 30582, 30586, 30590, 30592, 30594, 30596, 30600, 30604, 30606, 30609, 30610, 30612, 30614, 30620, 30621, 30622, 30626, 30628, 30630, 30632, 30634, 30644, 30646, 30648, 30656, 30658, 30660, 30661, 30662, 30664, 30668, 30670, 30673, 30674, 30676, 30682, 30690, 30700, 30710, 30720, 30730, 30740, 30750, 30760, 30770, 30780, 30790, 30800, 30810, 30820, 30830, 30840, 30900, 30902, 30904, 30906, 30908, 30910, 30912, 30988, 30990, 31000, 31007, 31009, 31200, 31300, 31350, 31400, 31407, 31409, 31450, 31500, 31550, 31560, 31600, 31610, 31650, 31700, 31750, 31800, 31850, 31900, 31907, 31909, 31910, 31920, 32000, 32100, 32200, 34200, 36800, 36810
Kedah 05000, 05050, 05100, 05150, 05200, 05250, 05300, 05350, 05400, 05460, 05500, 05502, 05503, 05504, 05505, 05506, 05508, 05512, 05514, 05516, 05517, 05518, 05520, 05532, 05534, 05536, 05538, 05550, 05551, 05552, 05556, 05558, 05560, 05564, 05576, 05578, 05580, 05582, 05586, 05590, 05592, 05594, 05600, 05604, 05610, 05612, 05614, 05620, 05621, 05622, 05626, 05628, 05630, 05632, 05644, 05660, 05661, 05664, 05670, 05672, 05673, 05674, 05675, 05676, 05680, 05690, 05696, 05700, 05710, 05720, 05990, 06000, 06007, 06009, 06010, 06050, 06100, 06150, 06200, 06207, 06209, 06250, 06300, 06350, 06400, 06500, 06507, 06509, 06550, 06570, 06600, 06650, 06660, 06700, 06707, 06709, 06710, 06720, 06750, 06800, 08100, 08110, 08500, 08507, 08509, 09700
Perlis 01000, 01007, 01009, 01500, 01502, 01503, 01504, 01505, 01506, 01508, 01512, 01514, 01516, 01517, 01518, 01524, 01529, 01532, 01538, 01540, 01546, 01550, 01551, 01556, 01560, 01564, 01570, 01572, 01576, 01578, 01582, 01586, 01590, 01592, 01594, 01596, 01598, 01600, 01604, 01606, 01608, 01609, 01610, 01612, 01614, 01620, 01622, 01626, 01628, 01630, 01632, 01634, 01644, 01646, 01648, 01660, 01664, 01670, 01672, 01673, 01674, 01676, 01680, 01694, 02000, 02100, 02200, 02400, 02450, 02500, 02600, 02607, 02609, 02700, 02707, 02709, 02800

1. Introduction

i. One-time installation for Samsung CE products only. Services will take place as set forth in this document (the "Service Scope") at Customer’s location, as identified on the invoice.
ii. This Service is provided by Samsung SDS Malaysia Sdn Bhd (“SDS”). The Service transaction is between the Customer and SDS. Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) is only hosting this site for this Service to connect SDS and Customer. Customer acknowledge that Samsung is not itself a service provider for the Service stated herein.
iii. By purchasing these Services from SDS, Customer agrees to be bound by all terms and conditions set forth in this terms and conditions stated herein.

2. Installation Service Hours.
Monday to Friday: 10am – 7pm
Saturday: 10am -2pm; excluding Sunday and Public Holidays
Service Area: West Malaysia (selected postcodes), except for Kelantan and Terengganu
For Apartment/Condo: Subjected to the respective Building Management’s approval.

3. Scheduling for Installation.
i. Within two (2) business days of ordering your Service, you will be contacted by SDS’s appointed installer to schedule an agreed date for the installation service and delivery of the item to your home.
ii. If you require any add-on services on top of the installation package paid, please arrange with installer upon booking. Add-on services will be paid by Customer to installer directly.
iii. Items purchased under the same order that do not require installation service will be delivered separately through courier and will follow the usual shipping terms and conditions.
iv. Installation must be scheduled within 14 days from the order date. Charges may incur subject to Re-scheduling and Cancellation of the Service below.
v. Customer is not allowed to purchase more Installation Service quantity than item quantity when checking out online.


4. Re-Scheduling the Service
If re-scheduling of service is required, Customer should contact the installer at least one (1) day before scheduled installation. Rescheduling of installation service should be within 7 working days of the initial scheduled installation date. Rescheduling it to after 7 working days of the initial scheduled installation date, a rescheduling fee of RM 80 for Klang Valley customers and RM 100 for outstation customers will be incurred, to be paid by Customer to the Installer

5. Cancellation of the Service
Cancellation of the service and order will not be permitted once payment has been confirmed by SDS.
If the installer is unable to complete the Service for reasons unrelated to the installer, Customer will be charged RM100.

6. AIRCON INSTALLATION SERVICE SCOPE
This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of new Samsung aircon
• Free 10ft Copper Pipe and 15ft Drainage Pipe
• Free Compressor Bracket
• Cabling between indoor unit and outdoor unit
• Guide customer on basic product functions
• Old aircon unit can be taken & disposed by installer
• 60 days Workmanship Warranty by the installer from date of installation
• Pricing:

1.0/1.5 HP 2.0 HP 2.5 HP
RM 300 RM 400 RM 500

Optional/Add-On Services (Not included in this Installation Package)
a) In the event customer require additional materials or services to complete the installation, our installers can provide these services at an additional price. Payment will be made by Customer to the installer directly.
b) List of add-on services:
• Extension for Pipes/ Additional spare parts/Concealment of piping.
• Power point – RM300
• PVC casing
• Reallocation/ Dismantle of old aircon
• Repainting of conceal location

7. WASHING MACHINE INSTALLATION SERVICE SCOPE
This Service Scope anticipates for a standard Service. Service package includes:
• Unpack, remove shipping bolts and verify condition of Washer
• Set up new Washer at customer’s preferred area and adjust leveling feet
• Guide customer on basic product functions
• With existing water outlet/point: Connect water supply pipes and drain pipes to the washing machine (NO plumber work will be provided)
• Connect power and switch on to test. Ensure no leaks on pipe connections.
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price:

Top Load Washer Front Load Washer
RM 170 RM 200

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM100 to every floor (up to 5 floors).

8. REFRIGERATOR INSTALLATION SERVICE SCOPE
This Service Scope anticipates for a standard Service. Service package includes:
• Unpack and verify condition of Refrigerator
• Set up new Refrigerator at customer’s preferred area
• Guide customer on basic product functions
• Clean up job related area
• 60 days Workmanship Warranty by the installer from date of installation
• Disposal and dismantle of old unit
- Weight: Not more than 100kg, able to carry by 2 installers
• Price:

600 ℓ and below Above 600 ℓ
RM 170 RM 200

*Customer must clearly indicate to installer delivery of item to which floor. If lift is not accessible for floors above G floor, there will be additional charges of RM100 to every floor (up to 5 floors).

9. General
i. In the event Customer have queries with regard to this Service; please call Samsung Customer Service at 1800 88 9999 for clarification.

ii. By participating in this Service, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of SDS on every aspect of this Service shall be final and binding.

iii. Samsung and/or SDS reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.

iv. Samsung shall not be liable or responsible in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Service. If there is any dispute between Customer and SDS or the installer, Customer agrees that Samsung is under no obligation to be involved.

v. By participating in this Service, each Customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with this Service, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.


vi. The Customer acknowledges that Samsung and SDS may collect Customer(s) information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the performance of Service. By purchasing the Services, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html. and SDS Privacy Policy.

vii. The Customer will be deemed consented to use their Personal Data in the manner set out in Samsung Privacy Policy and SDS Privacy Policy when using the Service.

viii. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.

 

Access to the SME Exclusive Members Store (“e-Store”) which is in collaboration with participating company/organization/entity (“Participating Partner”), is provided to users (“e-Store users”) on the following terms and conditions-:

 

  1. The e-Store users agree to comply with all the terms and conditions herein when accessing or using the e-Store. The scope of these Terms and Conditions is limited to SME's role of hosting this site and organizing promotions or campaigns, as the case may be. The sale transaction is between Samsung SDS Malaysia Sdn Bhd (“SDS”) and e-Store users. SME only provides the recommended retail price ("RRP") and other information, where applicable.
  2. The e-Store users must be an eligible user as identified and defined by the Participating Partner to gain access to the e-Store site. The e-Store users’ details will be validated with the Participating Partner.
  3. The e-Store is intended strictly for personal use of the e-Store user only.
  4. Access to the e-Store and the benefits provided to e-Store users is at the sole discretion of SME and is subject to change at any time without prior notice.
  5. The e-Store users are subject to purchasing quotas for each Products. The e-Store quota limits apply for calendar year periods and will refresh at the beginning of each calendar year (1 January to 31 December).
  6. The e-Store users are not allowed to resell, export, or transfer any Product purchased to any third party. If an e-Store user resells, exports or transfers any Product within 12 months of purchase, the e-Store user shall reimburse SME for the difference between the Product’s recommended retail price (as at the date of purchase by the e-Store user) and the discounted price that the e-Store user paid for the Product on e-Store.. On-selling of devices will be strictly monitored by SME. IMEIs of mobile Products are recorded and SME reserves the right to track and trace any IMEIs sold through e-Store for the purposes of monitoring compliance with these terms and conditions.
  7. The e-Store users shall not publish any e-Store information, promotion and any marketing material, any prices or discounts offered to the e-Store user under e-Store in any medium (including on social media or any online platforms) or otherwise disclose to any person (other than a family member). In particular, e-Store users shall not disclose such information to any retail partners or business partners of SME and shall not request that e-Store prices are matched by such retail partners.
  8. Other offers, benefits or promotions offered by SME separately and not in e-Store are not applicable to e-Store users in conjunction with an e-Store purchase.
  9. SME reserves the right to terminate, suspend, invalidate access or discontinue the eligibility of any person who uses e-Store, if e-Store user does not comply, breaches or SME suspects that e-Store user fails to comply with, any e-Store terms and conditions or the terms and conditions of sale https://www.samsung.com/my/shop-faq/terms-and-conditions/ without any prior notice. In addition, SME reserves the right to take legal action against any person as it deems necessary in its sole discretion to recover any loss or damage from such person to the fullest extent permitted by law.
  10. SME reserves the right to revise, change or amend these terms and conditions without prior notice to the extent permitted by law. In no event shall SME be liable for any claims, costs or damages caused by such changes or revision or amendments.
  11. Any disputes regarding e-Store or eligibility for e-Store or e-Store user’s compliance with these terms and conditions will be resolved by SME in its sole discretion. SME’s decision is final and no further correspondence or appeal will be entertained.
  12. SME and SDS reserve the right to cancel any order placed by the e-Store user without any prior notice. For avoidance of doubt, any cancellation of orders will not entitle the e-Store user to any compensation against SME and/or SDS for any loss or damage, directly or indirectly that may be suffered or incurred by the e-Store user as a result of the cancellation.
  13. By participating in this e-Store, e-Store users accept all responsibility for and hereby release and agree to indemnify and hold harmless SME from and against any claims, liability, damages or expenses that may arise from actions taken by such e-Store users.
  14. The standard product warranty coverage is as per terms and conditions stated in the official corporate website at http://www.samsung.com/my/support/warranty. The eStore user is advised to check the website from time to time and stay informed of any changes on the terms and conditions of the warranty.
  15. By participating in this e-Store, e-Store users confirm that having read, understood and accept Samsung’s Privacy Policy [https://www.samsung.com/my/info/privacy/,hereby give absolute consent to SME to store and process the personal data for the e-Store. For the full Terms and Conditions of Sale, kindly refer to https://www.samsung.com/my/shop-faq/terms-and-conditions/

These terms and conditions herein shall be governed by and interpreted in accordance with laws of Malaysia and the parties will submit into exclusive jurisdiction of Malaysian courts.