I have problems with my product after 13 days of delivery

If more than 13 days have passed since the delivery of the product(s) you can contact us at cs2@samsunglatin.store sending us the details of your product and purchase. From there we will provide the steps to follow for your Samsung Equipment Warranty. Through our local Service Centers, you can check your equipment at no cost if it has a valid Samsung Warranty.

Returns process for faulty products or damaged in delivery have no cost for end consumer.

Contact Us

Puerto Rico: 1-800-682-3180
Dominican Republic: 1-800-751-2676
Jamaica: 1-800-726-7864
Trinidad & Tobago: 1-800-726-7864

Chat with our Customer Service Team by starting a conversation in the chat bubble located in the lower corner of the screen.
Mon. - Fri. from 8:30 to 20:30 | Sat. from 8 to 12

You can send us an email and we will respond to you.
Mon. - Fri. from 8:30 to 20:30 | Sat. from 8 to 12


Did you find it helpful?