If more than 13 days have passed since the delivery of the product(s) you can contact us at cs2@samsunglatin.store sending us the details of your product and purchase. From there we will provide the steps to follow for your Samsung Equipment Warranty. Through our local Service Centers, you can check your equipment at no cost if it has a valid Samsung Warranty.

Returns process for faulty products or damaged in delivery have no cost for end consumer.