I think my order has been lost - who do I contact?

1. Wait for the scheduled delivery date on the confirmation of your order. In case it is delayed contact our Customer Service team. Our carrier will try to deliver the order three times to the requested address.
2. After the 3rd delivery attempt the order will be returned to our stock and our Customer Service team will contact you.

Contact Us

Puerto Rico: 1-800-682-3180
Dominican Republic: 1-800-751-2676
Jamaica: 1-800-726-7864
Trinidad & Tobago: 1-800-726-7864

Chat with our Customer Service Team by starting a conversation in the chat bubble located in the lower corner of the screen.
Mon. - Fri. from 8:30 to 20:30 | Sat. from 8 to 12

You can send us an email and we will respond to you.
Mon. - Fri. from 8:30 to 20:30 | Sat. from 8 to 12


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