Gift Redemption FAQ

Am I eligible for Samsung gift?

The Program is open to residents in the Republic of Ireland who purchase an eligible product between the 5th August from 3pm and the 20th August. The Promotion Product must be pre-ordered and purchased from a Participating Retailer located in the Republic of Ireland.

Which free Gift I am eligible with my Samsung pre-order?

 

 

Promotional Product

 

SKU

 

Corresponding Reward

 

Samsung Galaxy Note 20

 

SM-N980F

 

Choice between Gaming or Music Reward.

 

Gaming Reward consists of:
3 months subscription to Xbox Game Pass Ultimate,
MOGA XP5-X+ Game Controller and Wireless Charging stand (EP-N5105TBEGGB)

 

Music Reward consists of:
Samsung Galaxy Buds+ in white

Samsung Galaxy Note 20 5G

 

SM-N981B

 

Samsung Galaxy Note 20 Ultra

 

SM-N986B

 

Choice between Gaming or Music Reward.

 

Gaming Reward consists of:
3 months subscription to Xbox Game Pass Ultimate,
MOGA XP5-X+ Game Controller and Wireless Charging stand (EP-N5200TBEGGB)

 

Music Reward consists of:
Samsung Galaxy Buds Live in bronze

Samsung Galaxy Tab

 

 

 

Choice between Gaming or Protect.

 

Gaming Reward consists of:
3 months subscription to Xbox Game Pass Ultimate,
MOGA XP5-X+ Game Controller.

 

Protect consists of:
Galaxy Book Cover (black)

Galaxy Watch 3

 

SM-R845

SM-R855

SM-R840

SM-R850

Samsung Wireless Charger Duo Pad
(Adaptive Fast Charging with travel adapter included)

Samsung Galaxy Buds Live

 

SM-R180

Samsung Wireless Charger Pad (Adaptive Fast Charging with travel adapter included)

 

Where can I pre-order my new product and view in more detail my free Gift?

You can order your new Samsung product and view your free Gift by using the links below:

Galaxy Note 20 pre-order: https://www.samsung.com/ie/galaxy-note-preorder/

Samsung Galaxy Tab pre-order: www.samsung.com/ie/galaxy-tabs-offer/www.samsung.com/ie/galaxy-tabs-offer/terms/

Galaxy Watch 3 pre-order: https://www.samsung.com/ie/offer/wireless-charging-pad-duo-watch3-offer/

Samsung Galaxy Buds Live pre-order: https://www.samsung.com/ie/offer/wireless-charging-pad-galaxy-buds-live-offer/

How do I redeem a Samsung gift?

You need to register an account or log in with your existing account to the Samsung Member App. After registering an account, you need to fill in the required details and attach the proof of purchase/receipt.

What should happen after I submit my gift claim on the Member App?

You will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claims received may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).

I haven`t received the instantly acknowledgment email once I submitted my claim, what should I do?

If an email acknowledgement has not been received, you can contact the Promoter’s customer service team by email or by phone within seven (7) days of a Claim being submitted:

 

Galaxy Note 20

 

notepreorder@samsungpromotions.claims

 

or by phone at 01 582 7961

Samsung Galaxy Tab

 

tabletpreorder@samsungpromotions.claims

 

or by phone at 01 582 7960

Galaxy Watch 3

 

wirelessduopad@samsungpromotions.claims

 

or by phone at 01 582 7962

Samsung Galaxy Buds Live

 

budslive@samsungpromotions.claims

 

or by phone at 01 582 7963

 

I can`t log into the Samsung Member App. What should I do to redeem my gift?

You can submit your claim directly by using the link below:

https://20202.samsungpromotions.claims/notepreorder

What should I do once I receive my Claim confirmation email?

Following the Claim Validation email, you will receive an email containing a URL and evoucher code(s). In order to claim your Free Gift, you should visit the URL provided. Once on the website, you will be asked to choose you Free Gift and enter your evoucher code(s). You will also be asked to confirm your contact details to finalise your claim.

What is the Redemption Period?

You must complete and submit your online redemption form between the 21st August 2020 and the 20th September 2020. Claims received outside the Claim Period will be marked as invalid and will not be accepted.

When will I receive my free Gift?

You will receive your Gift(s) within 45 days of the redemption claim being finalised. If you haven`t received your Gift(s) within 45 days of the redemption claim being finalised, you should contact the number below depending of their product category:

 

Galaxy Note 20

 

Ireland.SamsungSupport@exertis.com

 

Or by phone at 0818 302 016

Samsung Galaxy Tab

 

tabletpreorder@samsungpromotions.claims

 

or by phone at 01 582 7960

Galaxy Watch 3

 

wirelessduopad@samsungpromotions.claims

 

or by phone at 01 582 7962

Samsung Galaxy Buds Live

 

budslive@samsungpromotions.claims

 

or by phone at 01582 7963