Warranty

What is covered in your Warranty

The warranty periods and warranty services listed below are intended as a guide only and variations may occur. If there are differences between the warranty information included with the product and the information shown here, the warranty card and information included with the product shall apply.

  • Smartphone
    • Warranty Period 24 Months
    • Type of Warranty Services Offered
      Repair is completed in a Samsung Support Centre, Samsung Experience Store, through an authorised partner or by contacting Samsung where we can arrange a courier to pick up and return your device.
      Additional information
      Ensure your device is running the latest software update and backup your device before a repair. Search online for how to do this or contact us and we will show you how.
  • Tablet
    • Warranty Period 24 Months
    • Type of Warranty Services Offered
      Repair is completed in a Samsung Support Centre, Samsung Experience Store, through an authorised partner or by contacting Samsung where we can arrange a courier to pick up and return your device.
      Additional information
      Ensure your device is running the latest software update and backup your device before a repair. Search online for how to do this or contact us and we will show you how.
  • Charger
    • Warranty Period 12 Months
    • How valid warranty claims are handled
      Exchange accessory via post. Contact us to find out how.
  • Battery
    • Warranty Period 12 Months
    • How valid warranty claims are handled
      Contact us or visit your nearest Samsung Support Centre or Samsung Experience Store.
  • Earphones
    • Warranty Period 6 Months
    • How valid warranty claims are handled.
      Exchange accessory via post. Contact us to find out how.
  • Gear 360
    • Warranty Period 24 Months
    • Warranty Service
      Contact us to arrange a courier to pick up, repair and return your device.
  • Gear VR
    • Warranty Period 24 Months
    • Warranty Service
      Contact us to arrange a courier to pick up, repair and return your device.
  • Gear IconX
    • Warranty Period 12 Months
    • Warranty Service
      Contact us to arrange a courier to pick up, repair and return your device.
  • Gear Smart Watch
    • Warranty Period 24 Months
    • Type of Warranty Services Offered
      Repair is completed in a Samsung Support Centre, Samsung Experience Store, through an authorised partner or by contacting Samsung where we can arrange a courier to pick up and return your device.

 

Warranty Policy

The warranty card and warranty information included with the product provides details of the warranty for the product and the associated terms and conditions.


The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.


The warranty periods and warranty services referred to above are intended as a guide only and variations may occur. If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall apply.


The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required and the serial number affixed to the product must be complete and undamaged.


The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.


The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.


To obtain assistance under the warranty, please contact Samsung using the details in the Contact Us section

 

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

 

The minimum warranty to be provided in Europe is shown here

 

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Please note that this is a voluntary manufacturer’s warranty and provides rights in addition to, and does not affect statutory rights of end users. When you buy a non-European device, it is not covered under our European Warranty Policy. In that regard, when making a purchase please do check that the device is a European model.

 

To make a claim under this warranty, end users must produce the original proof of purchase (i.e. when the product was originally sold to an end user).

 

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

 

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact Samsung using the details in the Contact Us section