If you have a defective or damaged product and you need to exchange or return it, you can contact us by email.

1. Within 13 days after the delivery and your product(s) does indeed show failures , we will proceed to send you a new device at no cost once the diagnosis has been confirmed through our local Service Centers.

2. If more than 13 days have passed since the delivery of the product(s), we will provide you with the steps to follow for your Samsung Equipment Warranty. Through our local Service Centers, you can check your equipment at no cost if it has a valid Samsung Warranty. For products received that are not faulty or damaged, we are not offering returns or exchanges.