Standard order : Delivery is attempted three times and after this we will return the item to our warehouse and a refund will be processed.
Domestic Appliance/TV : You will be contacted regarding your order and after 1 attempt these are returned to our warehouse and a refund will be processed.
Separate orders will ship at different times & we will try to consolodate these but it is not always possible.
Mixed orders (e.g. orders which include mobile and domestic appliances) will ship with different carriers and may arrive at different times.
TVs and Home Appliance installation options are as follows:
* Delivery, setup and demo We will deliver, unpack, setup and demo your new TV if you choose and pay for installation. Please note, this option does not include wall mounting.
* Delivery, setup, demo and wall mount We will deliver, unpack, setup and wall mount your new TV, then give you a demo if you choose and pay for installation. Please note, you need to supply your own wall mount or add one to this order.
* Delivery, setup, demo, wall mount (cables concealed) and connect AV We will deliver, unpack, setup, wall mount and conceal the cables of your new TV, as well as connect your AV devices (2 max.), then give you a demo if you choose and pay for installation. Please note, you must have already purchased a wall mount.
* Installation and disposal of old appliance, in accordance with WEEE regulation.
* All old appliances need to follow the terms we have provided when choosing install or we will not be able to take them away
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 28-day window to return items to Samsung for faulty goods.
To return your item(s) you will need to contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page.
* The trade-up discount you receive is an incentive to recycle and to purchase a new Samsung TV or appliance; it is not a trade-in value for the recycled TV or appliance. Recycled products are non-returnable and have a zero value. If you return your purchased product for a refund (for any reason) you will not receive any amount or value for your recycled product. You will be required to fully uninstall (including any dismounting and disconnecting) your TV or appliance, and to make sure it is ready for collection at the same time we deliver your new product. We reserve the right to refuse the delivery of your new product if you fail to do so. A surcharge equal to the amount of the discount you received will apply if you do not recycle or have your TV or appliance ready for recycling. Each household may only recycle one TV or appliance and receive one trade-up discount. T&Cs apply. For more information, visit https://www.samsung.com/ie/trade-up/
1. Participating retailers only.UK (including CI and IOM) and ROI residents aged 18+. Purchase a selected new Samsung product by 21.12.24. Claim from Samsung within 30 days. To claim, and for full T&Cs, see https://samsungoffers.claims/samsungcashback
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