I was not available to sign for my goods on each occasion when a delivery was attempted. How can I obtain my items now?
Can I request my first order is delayed so all of my items arrive at the same time?
Separate orders will ship at different times & we will try to consolodate these but it is not always possible.
Mixed orders (e.g. orders which include mobile and domestic appliances) will ship with different carriers and may arrive at different times.
Do you uninstall and remove TVs and large appliances when you install a new one?
TVs and Home Appliance installation options are as follows:
* Delivery, setup and demo We will deliver, unpack, setup and demo your new TV if you choose and pay for installation. Please note, this option does not include wall mounting.
* Delivery, setup, demo and wall mount We will deliver, unpack, setup and wall mount your new TV, then give you a demo if you choose and pay for installation. Please note, you need to supply your own wall mount or add one to this order.
* Delivery, setup, demo, wall mount (cables concealed) and connect AV We will deliver, unpack, setup, wall mount and conceal the cables of your new TV, as well as connect your AV devices (2 max.), then give you a demo if you choose and pay for installation. Please note, you must have already purchased a wall mount.
* Installation and disposal of old appliance, in accordance with WEEE regulation.
* All old appliances need to follow the terms we have provided when choosing install or we will not be able to take them away
I think my order has been lost in the post - who do I contact?
In the unfortunate event that you do not receive your order, please contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page.
Do you offer a same day or next day delivery service?
Unfortunately, we do not currently offer a same-day or next-day delivery service
Can I request a specific date or time slot for my delivery to arrive?
Unfortunately you cannot request a specific date or time for your delivery to arrive
Do you offer installation?
TV installation is available at a cost of €134.99.
We do not currently offer installation services for other items.
We do not currently offer installation services for other items.
My product has arrived damaged. How do I return it?
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 28-day window to return items to Samsung for faulty goods.
To return your item(s) you will need to contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page.
What communications will I receive about my order?
1. You will receive an email with the status of your order and this will have your tracking reference
2. For domestic appliance and TV installation orders you will be contacted with a phone call
2. For domestic appliance and TV installation orders you will be contacted with a phone call