I informed you that I wanted to return an item during the 28-day returns period, but was unable to send it during this time. Am I still able to return it?
If my product arrives damaged or I want a refund what do I do?
Please call us on 0818 717 100, or contact us through the live chat function in the bottom right of the page, and our team will investigate.
If I am to post an item back, do I have to pay for the postage?
All small items can be returned via registered post, which will be paid by the customer. For large items, collection can be arranged by our customer service team, who can be contacted on 0818 717 100 or through the live chat function in the bottom right of the page. A cost may also be charged for large items.
What is the returns period?
You may return your products anytime within 28 days from when you receive your order. Please note that should your items are deemed to have been damaged by the customer, you will not be entitled to a refund.
If a fault is found after 28 days from delivery or collection, please call 0818 717 100 or through the live chat function in the bottom right of the page and we will replace or offer a refund, at our discretion. Our returns policy does not affect your statutory rights.
https://shop.samsung.com/ie/terms-and-conditions
Can I change an order?
Should you decide you want to change your order please contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page. Unfortunately, you are not able to change your order once it has been dispatched.
Can I cancel my order?
If you have a Samsung account:
* Go to shop.samsung.com/ie
* Click on the person icon in top right of page
* Enter your email address and password and click 'Sign in'
* On successful sign in, click on the person icon again
* Select 'Order History'
* Details of your order history will be displayed
* Click on the 'Cancel' button next to the relevant order
* Choose your reason for cancellation and submit
Alternatively, you can contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page, and we can cancel your order for you.
How do I return a product?
You must return a product with the returns form (included with your order) fully completed by posting it back via registered post. *The address is provided on the returns form. All returns must follow our returns policy.
For more information on returns please contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page.
All returns terms and conditions are found at https://shop.samsung.com/ie/terms-and-conditions