As long as you informed us of your intention to return your product(s) within 28 days, if exceptional circumstances prevented you from returning it within this period, you can still return it within 14 days of when you informed us. If you were unable to return your item(s) within 14 days of letting us know you would be returning it, please contact us and we will determine whether we can still accept your return.

Please call us on 0818 717 100, or contact us through the live chat function in the bottom right of the page, and our team will investigate.

All small items can be returned via registered post, which will be paid by the customer. For large items, collection can be arranged by our customer service team, who can be contacted on 0818 717 100 or through the live chat function in the bottom right of the page. A cost may also be charged for large items.

You may return your products anytime within 28 days from when you receive your order. Please note that should your items are deemed to have been damaged by the customer, you will not be entitled to a refund.

If a fault is found after 28 days from delivery or collection, please call 0818 717 100 or through the live chat function in the bottom right of the page and we will replace or offer a refund, at our discretion. Our returns policy does not affect your statutory rights.

https://shop.samsung.com/ie/terms-and-conditions

Should you decide you want to change your order please contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page. Unfortunately, you are not able to change your order once it has been dispatched.

If you have a Samsung account:

* Go to shop.samsung.com/ie
* Click on the person icon in top right of page
* Enter your email address and password and click 'Sign in'
* On successful sign in, click on the person icon again
* Select 'Order History'
* Details of your order history will be displayed
* Click on the 'Cancel' button next to the relevant order
* Choose your reason for cancellation and submit

Alternatively, you can contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page, and we can cancel your order for you.

You must return a product with the returns form (included with your order) fully completed by posting it back via registered post. *The address is provided on the returns form. All returns must follow our returns policy.

For more information on returns please contact our customer care team on 0818 717 100 or through the live chat function in the bottom right of the page.

All returns terms and conditions are found at https://shop.samsung.com/ie/terms-and-conditions