I am having trouble logging in, what do I do?

First confirm you are definitely using the correct email and password. Please note that passwords are case sensitive. If you still cannot access, then follow the appropriate set of instructions below:

* Go to shop.samsung.com/ie
* Click on the person icon in top right of page
* Select 'Password forgotten? Click here'
* Enter your e-mail address in the box provided and we'll send you an e-mail message containing your new password.