I informed you that I wanted to return an item during the 28-day returns period, but was unable to send it during this time. Am I still able to return it?

As long as you informed us of your intention to return your product(s) within 28 days, if exceptional circumstances prevented you from returning it within this period, you can still return it within 14 days of when you informed us. If you were unable to return your item(s) within 14 days of letting us know you would be returning it, please contact us and we will determine whether we can still accept your return.